Operations Manager

Knoxville Area Transit; Knoxville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

A local transit organization in Knoxville is seeking an Operations Manager to oversee bus service delivery and manage daily operations for Bus Operators and Road Supervisors. The ideal candidate will have supervisory experience in transit operations and knowledge of relevant regulations. Responsibilities include ensuring safety standards, performance management, and effective coordination with other departments. This full-time position requires strong leadership skills and the ability to handle emergencies.

Qualifications

• High School diploma required; four-year degree preferred.
• Five years of supervisory or management experience, preferably in transit operations.
• Demonstrated ability to manage staff and handle emergencies.

Responsibilities

• Oversee daily operations of Bus Operators and Road Supervisors.
• Manage schedules, assignments, and effective communication.
• Recruit, train, and evaluate performance of staff.

Skills

Supervisory experience in transit operations

Knowledge of FTA and DOT regulations

Ability to manage staff

Emergency handling skills

Understanding of Knoxville's geography

Education

High School diploma or GED

Four-year college degree (preferred)

Job description

Overview

Join to apply for the Operations Manager role at Knoxville Area Transit.

The Operations Manager oversees and coordinates daily activities related to safe and effective bus service delivery. This position manages all Bus Operators and Road Supervisors, ensuring full coverage of shifts, on-time performance, and adherence to KAT policies and safety standards. The manager is responsible for performance management, coaching, labor relations, and supporting agency goals, including the development and achievement of Key Performance Indicators (KPIs). The Operations Manager plays a pivotal leadership role within the department and may serve as acting Director of Operations in their absence.

Classification: Exempt

Essential Duties and Responsibilities

• Direct daily operations for all fixed route Bus Operators and Road Supervisors.
• Ensure schedules, assignments, and relief coverage are managed and communicated effectively.
• Oversee recruitment, training, and performance evaluation for Bus Operators and Road Supervisors.
• Conduct coaching, mentoring, and progressive discipline as needed.
• Monitor, report, and analyze on-time performance, manpower levels, and service reliability.
• Coordinate with other departments and external partners (e.g., Police, City, TEMA/FEMA) for event planning, emergencies, and incident response.
• Maintain accurate records for operator performance, absences, incidents, and equipment.
• Support safety initiatives and promote a culture of professionalism and customer service.
• Represent the department at town halls, labor-management meetings, and in union matters.
• Assist in the investigation and documentation of incidents and complaints.
• Participate in service planning, shake-up/pick processes, and implementation of new initiatives.
• Perform other duties as assigned by the Director of Operations.

Minimum Qualifications

• High School diploma or GED required; completion of a four (4) year college degree preferred.
• Five (5) years of supervisory or management experience, preferably in transit operations.
• Knowledge of FTA and DOT regulations, transit operations, and Knoxville’s geography preferred.
• Demonstrated ability to manage staff, handle emergencies, and work in a union environment.

Physical Demands and Work Environment

Regularly stands, walks, and may need to lift/move up to 50 lbs.

Works in office, field, and occasionally in inclement weather or emergency situations.

Appointment Type

The nature of the appointment will depend on the selected candidate:

• Internal Candidates: May be appointed on an interim basis of 6 months, with the possibility of transitioning to a permanent role following a performance review.
• External Candidates: Will be considered for a direct permanent appointment upon selection.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Civic and Social Organizations