Fleet Leasing Documentation Specialist

The Bancorp; Arrowhead Farms Estates (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

The Bancorp is seeking a Relationship Support Representative I in Crofton, MD. This role provides documentation, reporting, and admin support to the Vehicle Lease Division and related teams, ensuring complete lease documentation and timely processing for funding and bookings.

You will deliver superior customer service to fleet customers and vendors, maintain documentation accuracy, and collaborate across sales, operations, and management.

Qualifications

• High School diploma or GED or equivalent.
• 1 year of professional experience, preferably in the automotive industry.
• Demonstrating a high level of vehicle product understanding and automotive fleet leasing experience.
• Excellent verbal, written, and interpersonal communication skills.
• Team player in a multi-tasking environment.
• Strong organizational and time management skills in a fast-paced setting.
• Ability to prioritize and organize multiple tasks and demands.
• Strong computer and data entry skills.

Responsibilities

• Identifies and ensures documentation for each vehicle lease type and customer category.
• Verifies complete documentation package before lease funding or booking.
• Enters vehicle lease documents into the lease management system and tracks updates.
• Escalates problems to management for missing or incorrect documentation.
• Maintains awareness of process updates and coordinates with inter-department staff.
• Builds relationships with sales, operations, and finance teams to provide status updates.
• Completes required training and participates in team meetings.

Skills

Vehicle product knowledge

Communication

Teamwork

Time management

Data entry

Organizational skills

Education

High School diploma or GED

Job description

The Bancorp is seeking a Relationship Support Representative I in Crofton, MD. This role provides documentation, reporting, and admin support to the Vehicle Lease Division and related teams, ensuring complete lease documentation and timely processing for funding and bookings.

You will deliver superior customer service to fleet customers and vendors, maintain documentation accuracy, and collaborate across sales, operations, and management.