Fleet Leader (WA)

SFI Global Logistics, LLC; Arlington (WA); On-site; USD 98,544,000 - 123,270,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) + match

Life and AD&D insurance

Vacation and sick time

Paid birthing parent leave

Job summary

SFI Global Logistics, LLC, with its corporate headquarters in Arlington, WA, seeks a Fleet Leader to coordinate drivers, customers, and daily dispatch. You will ensure service quality, accurate load data, and regulatory compliance while fostering strong driver and customer relationships.

Ideal candidates bring solid communication, organizational skills, and a proactive problem-solving approach in a fast-paced transportation environment.

Qualifications

• High school diploma or equivalent required.
• Experience using transportation management systems, dispatch software, and MS Office is needed.
• Strong customer service and driver-facing coordination skills preferred.

Responsibilities

• Provide professional, timely customer support and maintain relationships.
• Assist drivers with dispatch instructions and load information.
• Manage drivers through coaching, communication, and support to improve operations and retention.
• Enter and maintain freight and load data; ensure regulatory compliance.
• Support driver performance initiatives, recognition, and improvement plans.
• Lead or support driver onboarding, orientation, and mentorship programs.
• Assist with special projects, peak periods, and cross-functional initiatives.

Skills

Communication

Relationship Building

Organization

Problem Solving

Customer Focus

Transportation Knowledge

Education

High school diploma or equivalent

Tools

Transportation management systems

Dispatch software

Microsoft Office

Job description

SFI Global Logistics, in business for over 45 years, is one of the largest transportation and logistics services providers in the United States. We're a proud member of TFI International, the third-largest transportation and logistics services provider in North America, with revenues of more than $8 billion annually. We have locations throughout the United States, with our corporate headquarters located in Arlington, WA.

We're an ever-growing organization seeking career-oriented individuals to join our team and drive our vision forward, moving America together. We offer transportation and logistics services across diverse industries, prioritizing long-term relationships with employees and customers.

Ideal candidates excel in written and verbal communication and thrive in fast-paced, complex environments. We offer competitive compensation and benefits to those eager to join a winning team and grow within an industry-leading organization.

As a Fleet Leader, you will serve as a key liaison between drivers, customers, and operations, ensuring exceptional service, effective communication, and efficient fleet performance. You will support daily dispatch activities, foster strong driver relationships, facilitate customer satisfaction, and contribute to driver retention initiatives. This role requires strong organizational skills, effective communication, and the ability to thrive in a dynamic transportation environment.

Your Responsibilities

• Customer Service // Provide professional, positive, and timely support to customers while maintaining strong relationships and ensuring service expectations are met
• Driver Support // Assist drivers with dispatch instructions, load information, operational questions, and day-to-day support needs
• Driver Management // Manage assigned drivers through coaching, advocacy, communication, and support to improve operational success and retention
• Load Administration // Enter and maintain accurate freight and load information while ensuring compliance with applicable transportation and permit regulations
• Performance Improvement // Support driver performance management, recognition programs, retention initiatives, and performance improvement plans when necessary
• Orientation & Mentorship // Lead or support driver onboarding, orientation, mentorship programs, and driver advocate initiatives
• Operational Support // Assist with special projects, peak-period operations, and cross-functional initiatives as assigned by management

Your Skillset

• Communication // Strong verbal and written communication skills with the ability to engage effectively with drivers, customers, and internal stakeholders
• Relationship Building // Demonstrated ability to establish trust, maintain professional relationships, and foster driver engagement
• Organization // Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Problem Solving // Proactive approach to identifying issues and implementing effective solutions in a fast-paced operational environment
• Customer Focus // Commitment to delivering exceptional customer service and meeting service expectations
• Transportation Knowledge // Understanding of transportation operations, dispatch procedures, driver management, and regulatory requirements

Minimum Qualifications

A high school diploma or equivalent.

• Customer Service // Demonstrated ability to provide professional customer service in a fast-paced environment
• Computer Proficiency // Experience utilizing transportation management systems, dispatch software, and Microsoft Office applications
• Data Entry Experience// Ability to maintain accurate records and process operational information with attention to detail

Preferred Qualifications

At least (3) years of experience in transportation operations, dispatch, fleet management, or driver leadership.

• Transportation Experience // Experience supporting transportation operations, dispatch activities, or fleet management functions
• Driver Leadership // Experience coaching, mentoring, or managing professional drivers
• Regulatory Knowledge // Familiarity with DOT regulations, permitting requirements, and transportation compliance standards
• Retention Programs // Experience supporting driver retention, engagement, and recognition initiatives

Salary and Schedule

• Salary // $34.41 - $43.02 per hour, based on experience.
• Schedule // This position is located in Arlington, WA and is on-site. The working days are Monday-Friday, and the working hours are 8:00 AM - 5:00 PM

Benefits of Working With Us

• Comprehensive Coverage // Medical, dental, and vision, plus EAP
• Retirement and Savings // 401(k) + match, HSA/FSA options
• Life and Disability Insurance // $50,000 Life & AD&D at no cost
• Vacation and Sick Time // Two weeks + 48 hours paid sick leave
• Paid Birthing Parent Leave // Up to eight (8) weeks partially paid