Fleet Dispatcher & Operations Planner

PTG LOGISTICS, LLC.; Flower Mound (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

PTG LOGISTICS, LLC. is seeking a Dispatcher to assist with daily planning and dispatching of the local fleet to optimize equipment and manpower usage and to maximize customer satisfaction.

You will work with the manager to coordinate workflows, interface with customers and drivers, and monitor delivery progress in a fast-paced office environment. The role requires strong customer service, excellent communication, and the ability to handle stressful situations and high call volumes, with routine

Qualifications

• High school diploma or GED is required.
• Strong customer service skills; ability to diffuse client frustrations.
• Ability to communicate in a professional/courteous manner.
• Exceptional attention to detail.
• Clear and concise verbal and written communications skills.
• Ability to follow written and verbal instructions.
• Ability to work in and handle stressful situations & high volume of phone calls.
• Experience working with personal computers and business applications is required.
• One year experience in a customer service environment is strongly desired.

Responsibilities

• Assists with the daily planning and scheduling of the local fleet to optimize equipment and manpower usage.
• Works closely with Manager to coordinate daily workflows to maximize productivity.
• Interfaces with customers and drivers to ensure prompt deliveries of shipments, promoting maximum customer satisfaction.
• Updates order status information in the computer system regarding the local fleet to ensure accurate and up-to-date information.
• Provides assistance by telephone to customers, contractors and business partners.
• Provides excellent customer service at all times.
• Handling customer complaints and concerns in a professional manner.
• Communicates with customers when necessary to advise them of delays and or updates.
• Processes changes or cancellations to delivery orders.
• Proactively monitors progress of delivery routes.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Professional demeanor

Education

High school diploma or GED

Job description

PTG LOGISTICS, LLC. is seeking a Dispatcher to assist with daily planning and dispatching of the local fleet to optimize equipment and manpower usage and to maximize customer satisfaction.

You will work with the manager to coordinate workflows, interface with customers and drivers, and monitor delivery progress in a fast-paced office environment. The role requires strong customer service, excellent communication, and the ability to handle stressful situations and high call volumes, with routine