Call Center Representative

ALS TOWING & STORAGE Inc; Oak Grove (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Al's Towing and Storage in Sterling, VA is seeking a Fleet Dispatcher to keep trucks loaded, on schedule, and compliant. You will assign loads, route drivers, and resolve issues in real time, serving as the main liaison between drivers, customers, brokers, and the operations team.

Responsibilities include load planning, driver support, fleet safety, and timely communications. The role reports to Dispatch Manager/Operations Manager and requires flexibility for day and night shifts.

Qualifications

• High school diploma or GED required.
• 1+ year of dispatch, logistics, or transportation operations experience.
• Working knowledge of FMCSA hours-of-service rules and ELD requirements.
• Strong geography and map-reading skills across service region.

Responsibilities

• Load planning and assignment: assign loads to drivers based on location, equipment, hours of service, and delivery windows.
• Build efficient routes to cut empty miles, fuel costs, and tolls.
• Book and confirm pickup and delivery appointments with shippers and receivers.
• Driver communication and support: act as driver’s first point of contact; track trucks via ELD/GPS; reroute around delays.
• Customer service: provide accurate ETAs and delay notices; resolve issues quickly.
• Compliance and safety: plan loads within FMCSA hours-of-service; flag gaps; report incidents.
• Records and reporting: keep load status and documents current in the TMS; collect BOLs and PODs.

Skills

Load planning

Communication

Multitasking

Geography/map-reading

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree in logistics or business

Tools

TMS (McLeod/TMW/Samsara)

ELD/telematics

Load boards (DAT/Truckstop)

Microsoft 365

Job description

Description

Position summary

The Fleet Dispatcher keeps Valor Fleet's trucks loaded, on schedule, and compliant by assigning loads, routing drivers, and resolving problems in real time. The role is the main link between drivers, customers, brokers, and the operations team.

• Department: Operations
• Reports to: Dispatch Manager / Operations Manager
• Employment type: Full-time, non-exempt
• Schedule: Thursday, Friday, Saturday shift 7:00a - 7:00p or 7:00p - 7:00a (hiring for both day and night shifts)
• Location: Al's Towing and Storage Sterling, VA

Key responsibilities

Load planning and assignment

• Assign loads to drivers based on location, equipment, hours of service, and delivery windows
• Build efficient routes that cut empty miles, fuel cost, and tolls
• Book and confirm pickup and delivery appointments with shippers and receivers

Driver communication and support

• Act as each driver's first point of contact throughout the shift
• Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures
• Reroute drivers around delays, weather, road closures, and breakdowns
• Coordinate roadside assistance, repairs, and recovery with Maintenance

Customer service

• Give customers and brokers accurate ETAs and proactive delay notices
• Resolve service failures, detention, and accessorial issues quickly and professionally

Compliance and safety

• Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them
• Flag drivers, equipment, or loads with compliance, safety, or documentation gaps
• Report accidents and incidents to Safety per company procedure

Records and reporting

• Keep load status, notes, and documents current in the TMS
• Collect BOLs and PODs to support same-day billing
• Hand off open issues clearly at shift change

Requirements

Qualifications

Required

• High school diploma or GED
• 1+ year of dispatch, logistics, or transportation operations experience
• Working knowledge of FMCSA hours-of-service rules and ELD requirements
• Strong geography and map-reading skills across [service region]

Preferred

• 2+ years dispatching for an asset-based truckload or LTL carrier
• Associate's or bachelor's degree in logistics, supply chain, or business
• Experience with [equipment type, e.g. dry van, reefer, flatbed]
• Former CDL holder or driver experience
• Bilingual English/Spanish

Skills and tools

• Problem-solving under pressure: makes sound calls fast when loads, drivers, or schedules change
• Communication: clear, calm, and respectful with drivers, customers, and coworkers by phone, text, and email
• Multitasking: manages [15–30] trucks at once without losing track of details
• Accuracy: keeps records clean and complete for billing, payroll, and audits
• Technology: TMS ([e.g. McLeod, TMW, Samsara]), ELD/telematics, load boards (DAT, Truckstop), Microsoft 365