Fleet Dispatch & Operations Coordinator

United Site Services, Inc; Stamford (CT); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Medical/Pharmacy

Vision

Dental

401(k) with employer match

Paid Time Off

Job summary

United Site Services is seeking an Operations Coordinator to manage daily transportation activities and dispatch, ensuring on-time service and delivery goals. The role involves routing drivers, handling driver communication, and resolving customer issues while coordinating with the customer service team.

The position emphasizes customer service, organization, and problem solving in a fast-paced environment, with full-time hours and a comprehensive benefits package.

Qualifications

• Strong customer service skills.
• Ability to work effectively in a team.
• Excellent organization and time management.

Responsibilities

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies).
• Handle all customer call-ins and update customers on expected delivery times.
• Make outgoing calls to customers regarding issues like locked gates or missed services.
• Support drivers during emergencies and provide resources as needed.
• Coordinate with the customer service team on scheduling deliveries or services.
• Post route check-ins and document deliveries and pickups.

Skills

Customer Service

Teamwork

Organization

Time Management

Communications

Decision Making

Problem Solving

Job description

United Site Services is seeking an Operations Coordinator to manage daily transportation activities and dispatch, ensuring on-time service and delivery goals. The role involves routing drivers, handling driver communication, and resolving customer issues while coordinating with the customer service team.

The position emphasizes customer service, organization, and problem solving in a fast-paced environment, with full-time hours and a comprehensive benefits package.