Fleet Dispatch Lead: Deliveries & Driver Coordination

FailSafe Communications; Springfield (MA); Presencial; USD 47.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Descripción de la vacante

FailSafe Communications in Springfield, MA is seeking a full-time Delivery Dispatch Coordinator to plan and dispatch local deliveries for wholesale customers. You will lead a team of delivery drivers, coordinate with accounts, and ensure timely service and high performance standards.

Responsibilities include assigning drivers, tracking progress, balancing workloads, and resolving customer requests. The role requires strong communication, urgency, and organizational skills, with a starting hourly

Formación

• Must have high school diploma or equivalent.
• Valid driver’s license required.
• Experience in the retail automotive service industry preferred.
• Ability to lift and move parts/boxes up to 60 pounds.

Responsabilidades

• Assigns drivers to make deliveries by considering product, customer locations, and time of day.
• Tracks driver progress along routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers' in/out times and records into company files for efficiency analysis.
• Receives and resolves customer requests or complaints.
• Acts as driver during peak delivery times.

Conocimientos

Leadership

Communication

Problem solving

Time management

Customer service

Analytical

Multi-tasking

Driving license

Educación

High School Diploma or equivalent

Herramientas

Parts catalog literacy

Descripción del empleo

FailSafe Communications in Springfield, MA is seeking a full-time Delivery Dispatch Coordinator to plan and dispatch local deliveries for wholesale customers. You will lead a team of delivery drivers, coordinate with accounts, and ensure timely service and high performance standards.

Responsibilities include assigning drivers, tracking progress, balancing workloads, and resolving customer requests. The role requires strong communication, urgency, and organizational skills, with a starting hourly