Fleet & Data Lead for Robotics Operations

Tutor Intelligence, Inc.; Watertown (CT); Presencial; USD 175.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k)

Unlimited PTO

Federal holidays off

In-office meals

Descripción de la vacante

Tutor Intelligence, Inc. in Watertown, MA, seeks a Head of Fleet and Data to own our robots after they ship: the team that supports them in customers' facilities, the tools that team uses, and the engineering that turns what the fleet sees into a better product.

The job involves leading a cross-disciplinary team of software and hardware engineers, building instrumentation, and coordinating with product to deliver fixes that reduce manual work while staying connected with customers.

Formación

• You have managed engineers, and you have managed people who are not engineers, and you treated both as real teams.
• You have built tools for operators and watched them use them.
• You have shipped software to systems that were running in the field at the time.
• You are comfortable in a conversation with a customer whose equipment is down.
• You think in systems: when something breaks twice, you change the thing that let it break.

Responsabilidades

• Run the team: Hire and manage engineers across software and hardware, and the field support team, including its shift leads and on-call rotation, with a real career path for both.
• Own the tools: The software the support team uses to see, decide and act, and the data it produces.
• Fix the fleet: Lead investigations into field failures, add instrumentation where the data is missing, ship fixes, and work with product teams on the fixes that belong on their roadmap.
• Make the robots need less help: Measure how often a robot needs a person, and drive that number down.
• Face customers: Be the engineering voice a customer hears when something is wrong, and the one who tells them what changed.

Conocimientos

Team leadership

Tool development

Customer communication

Field software deployment

Systems thinking

Descripción del empleo

Tutor Intelligence, Inc. in Watertown, MA, seeks a Head of Fleet and Data to own our robots after they ship: the team that supports them in customers' facilities, the tools that team uses, and the engineering that turns what the fleet sees into a better product.

The job involves leading a cross-disciplinary team of software and hardware engineers, building instrumentation, and coordinating with product to deliver fixes that reduce manual work while staying connected with customers.