Residential Case Manager - #003580

Western Carolina University

Cullowhee (NC)

On-site

USD 42,000 - 56,000

Full time

8 days ago

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Job summary

Western Carolina University is seeking a Residential Case Manager to support residential students through outreach, individualized assistance, and programming. The role emphasizes crisis response, referrals, and collaboration with campus partners, reporting to the Associate Director of Residence Life for Student Outreach and Assessment.

The position is full-time, live-on, and focused on student success and retention within the university housing system.

Qualifications

Must possess a master's degree in College Student Personnel, Education, Human Services, or related field.
At least one year of experience coordinating student learning activities in a higher education environment, including work with at-risk students.
Authorized to work in the United States without sponsorship.

Responsibilities

Provide proactive outreach and individualized assistance to residential students.
Deliver educational programming and crisis response as needed.
Coordinate referrals to campus and community resources.
Monitor and support students who may be at risk and aid retention efforts.
Collaborate with Residence Life staff and university partners.

Skills

Student retention knowledge

Organizational skills

Communication skills

Judgment and decision making

Referral coordination

Collaboration with campus partners

Education

Master's degree in College Student Personnel / Education / Human Services

Job description

Residential Case Manager - #003580

Please see Special Instructions for more details.

Posting Details

Posting Information

Posting Number: EHRA1146P

Quick Link for Internal Postings: https://jobs.wcu.edu/postings/35846

Classification Title: Case Manager

Working Title: Residential Case Manager - #003580

Department: University Housing

Anticipated Hiring Range: Based on qualifications/experience, internal equity, and departmental budget restrictions.

About WCU

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:

2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.

Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.

WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary

This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).

The Residential Case Manager is a full-time, live-on professional position responsible for supporting residential students through proactive outreach, individualized assistance, educational programming, crisis response, and coordinated referral to campus and community resources. The position develops relationships with students, responds to referrals involving academic or social concerns, monitors and supports students who may be at risk, and advances university initiatives related to student success and retention.

The Residential Case Manager maintains a visible presence in the residence halls, participates in evening and weekend programs, and serves in a year-round duty rotation supporting the residential population. The position collaborates extensively with Residence Life staff and university partners, provides training and consultation regarding at-risk students and effective helping practices, and supports departmental, divisional, and university-wide initiatives. The position reports to the Associate Director of Residence Life for Student Outreach and Assessment.

Required Knowledge, Skills, and Abilities

Knowledge of student retention issues, programs, policies, and resources.
Strong organizational and planning skills.
Strong communication, training, and interpersonal skills.
Ability to assess student needs and exercise sound judgment.
Ability to coordinate appropriate referrals and follow-up.Ability to manage sensitive information.
Ability to collaborate effectively with students, staff, and campus and community partners.

Minimum Qualifications

Interested candidates must already be legally authorized to work in the United States and will not require any immigration sponsorship or support.
A master's degree in College Student Personnel, Education, Human Services, or a related field and at least one year of experience coordinating student learning activities in a higher education environment, including experience working with at-risk students.

Preferred Qualifications

Experience enhancing students' academic achievement through teaching, academic enhancement programs, living-learning communities, or collaboration with faculty; one to three years of live-in residence hall experience; and experience responding to crisis or emergency situations in a residential setting.

Position Type

Permanent Full-Time

Number of Hours Per Week

Number of Months Per Year

Posting Text

Open Date: 10/28/2026

Close Date:

Open Until Filled: Yes

Background/E-Verify

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

EOE

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant Documents

Required Documents