Fixed Ops General Manager - Service Lead & Customer Success

Cardinale Automotive Group; Bakersfield (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k provided by Empower

Ancillary insurance provided by Allset

FSA offered

Life Insurance provided by Cardinale

Job summary

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success.

With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.

Qualifications

• Organized and friendly personality.
• Ability to manage others and delegate tasks.
• Strong time management skills.
• Excellent communication with customers.
• Professional appearance and demeanor.
• Proven record of service and sales success.
• Strong customer satisfaction history.
• Team oriented and self-motivated.
• Capable of working with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt and courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Oversee warranty claims administration and supervise service department staff.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good relationships with factories and foster positive employee relations.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Customer satisfaction

Team player

Self-motivated

Independent worker

Clean driving record

Job description

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success.

With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.