Service Advisor Cardinale GMC - Seaside Seaside, CA

Cardinalewaymazdamesa; California (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401k provided

Life Insurance provided

FSA offered

Job summary

A leading automotive service provider located in California, MO, is seeking a dedicated Service Manager to oversee service orders and ensure top-notch customer service. The ideal candidate will possess excellent communication skills, a strong record of customer satisfaction, and the ability to manage a team effectively. Responsibilities include maintaining a positive customer experience while managing technician workloads. This role offers benefits like health insurance and a 401k plan, encouraging long-lasting relationships with both customers and staff.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Ensure that customers receive prompt and effective service.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems.
• Maintain Customer Success Index at or above standards.
• Assist in diagnosing vehicle problems.

Skills

Organized and friendly personality

Ability to manage others

Communication skills

Professional appearance

Record of service and sales success

Positive customer satisfaction

Team-oriented and self-motivated

Ability to work with little supervision

Clean driving record

Job description

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.

What We Offer

• Health, Dental, and Vision offered after 90 days
• Each year we look to provide the very best insurance we can offer.
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered.
• Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.