Fixed Operations Manager

Dent Wizard International; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading service provider in the automotive industry is seeking a Fixed Operations Manager in San Diego, California. The role involves leading a team to ensure operational excellence and five-star customer service. Candidates should have a proven background in managing operations, with at least 3 years of experience in a similar environment, preferably within the auto and reconditioning industry. This position requires strong leadership skills, initiative, and a focus on customer relationships.

Qualifications

• 3 years proven operations experience in a similar type of environment.
• Proven ability to manage, coach, and lead others.
• Experience in the auto and reconditioning industry is preferred.

Responsibilities

• Create a positive and productive working environment consistent with core values.
• Lead, coach and develop team to drive productivity and retention.
• Ensure delivery of five-star service by implementing productivity and quality standards.
• Address day-to-day operational issues and ensure maintenance of customer sites.

Skills

Leadership

Coaching

Customer Focus

Agility

Job description

As a Fixed Operations Manager your essential job functions include:

Leadership (30%)

• Create a positive and productive working environment consistent with Dent Wizard’s core values
• Lead, coach and develop team to drive productivity and retention
• Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
• Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
• Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
• Participate in field town hall communications
• Ensure fulfillment of services meets customer expectations
• Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
• Maintain knowledge of customer pricing and service expectations.
• Expediently address customer, operational, and performance concerns.
• Identify and implement value-added customer solutions

Driving Performance (20%)

• Drive talent selection and hiring for area roles needed
• Deliver operating performance in terms of LSR, Employee Engagement and Retention
• Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
• Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
• Coordinate supplies and parts ordering management

Administration (20%)

• Coordinate supplies and parts ordering management
• Troubleshoot most critical operational issues
• Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
• Support and adhere to DW’s policies and procedures on ethics standards and commitments
• Ensure effective invoicing processes are implemented and maintained

Other Duties as Assigned

• Lead and coach technicians
• Results Orientation
• Systems Thinking / Process Improvement
• Agility
• Initiative
• Influence
• Customer Focus
• Apply Knowledge

Position Requirements

• Proven ability to manage, coach, and lead others.
• 3 years proven operations experience in a similar type of environment.
• Auto and reconditioning industry experience preferred.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (up to 20%).

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening. Any such screening will be appropriate for the role, the same for all employees entering the same job category and conducted in accordance with applicable laws and regulations.