Automotive Operations Coordinator

Dealer Tire, LLC; Illinois; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k match

Job summary

Dent Wizard is seeking an Operations Coordinator to manage day-to-day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, and strong customer interactions. The role interfaces between technicians, customers, and operations leadership to uphold Dent Wizard standards.

The position emphasizes process discipline, teamwork, and adherence to safety and environmental policies, with opportunity for professional growth in a dynamic, tech-enabled shop environment.

Qualifications

• Minimum 2 years of experience in a customer-facing, service coordination, operations, or support role.
• Experience in fast-paced, service-based environments requiring responsiveness and follow-through.
• Strong organizational and multitasking abilities.
• Comfort with a technology-driven environment and evolving systems/tools.

Responsibilities

• Coordinate daily vehicle flow through the reconditioning process at a fixed customer location.
• Track and prioritize in-process work to maximize efficiency; conduct inspections and lot walks.
• Oversee invoicing accuracy, collection, and timely processing; support order-to-cash processes.
• Engage with customers, provide status updates, and address service concerns; escalate issues as needed.
• Assist with compliance, safety, and site organization; assist onboarding and site meetings.

Skills

Customer focus

Organization and planning

Attention to detail

Communication and collaboration

Initiative and accountability

Job description

About Dent WizardDent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.The Operations Coordinator is responsible for coordinating day‑to‑day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. This role provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership.Operations & Workflow ManagementCoordinate daily vehicle flow through the reconditioning process.Track and prioritize work‑in‑process to maximize efficiency.Execute new vehicle inspections and lead lot walks to identify work.Ensure services are delivered according to customer requirements and schedules.Perform quality checks throughout the service process.Participate in QBRs for designated customers.Transport vehicles to ensure proper flow in the shop.Invoicing & Administrative SupportOversee invoicing accuracy, collection, and timelinessConsolidate work orders and resolve discrepanciesSupport order‑to‑cash processes and issue escalationMaintain accurate operational recordsCustomer EngagementServe as a key point of contact for customer communicationProvide status updates and address service concernsEscalate pricing or service issues appropriatelyIdentify value‑added solutions to support customer needsCompliance & SafetyMaintain awareness of environmental, safety, and health standardsSupport compliance with Dent Wizard policies and proceduresEnsure work areas remain organized and compliantTeam & Culture SupportSupport onboarding and orientation of new employees at the siteReinforce Dent Wizard's core values and service standardsParticipate in field communications and site meetings as neededOther duties as assignedCompetencies RequiredCustomer focus and service orientationOrganization and planningAttention to detailCommunication and collaborationInitiative and accountabilityPosition RequirementsMinimum 2 years of experience in a customer‑facing, service coordination, operations, or support roleExperience working in fast‑paced, service‑based organizations where responsiveness, communication, and follow‑through are criticalStrong organizational and multitasking skillsAbility to thrive in a technology‑driven environment where systems, tools, and processes are continually evolving.Physical RequirementsContinuous computer useAbility to lift up to 40 lbs occasionallyFrequent standing, walking, bending, and liftingDrug PolicyAll applicants being considered for employment must pass an MVR, pre-employment drug screening, and background check.The compensation offered for this position will depend on qualifications, experience, and geographic location.The starting compensation is expected to be:$24.36-$26.00/hourWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].