Fixed Operations Manager

Lithia & Driveway; Odessa (TX); On-site; USD 120,000 - 156,000; Full time

Benefits offered by this job

Competitive pay

Medical Plans

Dental Plans

Vision Plans

Paid Holidays

PTO

Disability Insurance

Life Insurance

401(k) Plan

Employee Stock Purchase

Job summary

Lithia Hyundai of Odessa in Texas seeks a Service Leadership professional to recruit, train and develop the Service and Parts teams, optimizing customer opportunities and productivity. You will coach Advisors, ensure staff adherence to policies, and manage MIS to maximize revenue while controlling costs. On-site, full-time role with a comprehensive benefits package and a strong focus on service excellence.

Qualifications

• High attention to detail and organizational skills.
• Strong communication abilities.
• Valid driver's license and clean driving record.

Responsibilities

• Service Staff Recruiting, Training and Development
• Staff Service and Parts departments in order to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Complete Service and Parts department reporting and month-end procedures on time.
• Other administrative duties as required

Skills

Attention to detail

Sense of urgency

Excellent communication

Driver's license

Job description

Dealership

L0125 Lithia Hyundai of Odessa

Pay Range: $120k-$156k annual

• Service Staff Recruiting, Training and Development
• Staff Service and Parts departments in order to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
• Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
• Administrative Functions
• Hold daily and monthly Service and Parts staff meetings, as required, covering key information.
• Serve as liaison between the store and Lithia Home Offices Fixed Operations. Receive, communicate and hold Service and Parts staff accountable to policy and procedure requirements and updates.
• Complete Service and Parts department reporting and month-end procedures on time.
• Other administrative duties as required

What You'll Do

• Service Staff Recruiting, Training and Development
• Staff Service and Parts departments in order to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
• Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
• Customer Engagement
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
• Administrative Functions
• Hold daily and monthly Service and Parts staff meetings, as required, covering key information.
• Serve as liaison between the store and Lithia Home Offices Fixed Operations. Receive, communicate and hold Service and Parts staff accountable to policy and procedure requirements and updates.
• Complete Service and Parts department reporting and month-end procedures on time.
• Other administrative duties as required

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Acceptable driving record and a valid driver's license in your state of residence

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.