Fixed Operations Consultant

Dealer Tire; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Dealer Tire is seeking a Fixed Operations Consultant to collaborate with account management and operations teams to diagnose issues and drive dealership performance improvements. You will develop and present implementation plans, build relationships at all levels, and track activities in Salesforce.

The role emphasizes operational execution, data analysis, and strategic communication with regional stakeholders.

Qualifications

• Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field or equivalent work experience
• Minimum 5 years of experience in dealership or automotive service operations
• Excellent communication and facilitation skills, and attention to detail
• Ability to work in a fast-paced environment
• Proficiency at an intermediate level with all Microsoft Office products required
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Responsibilities

• Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance
• Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results
• Quickly build relationships at all levels of the dealership to implement change
• Develop and improve operational solutions with Regional Operational Managers and extended team
• Communicate analyses and strategic plans based on findings and deliver dealership actions, challenges and opportunities
• Participate in regional meetings and leverage central resources
• Effectively implement Dealer Tire solutions and maximize dealership opportunities
• Manage all activity tracking and account information in Salesforce
• Submit timely update reports, itineraries, and expense reports to management

Skills

Excellent communication

Facilitation skills

Attention to detail

Microsoft Office proficiency

Relationship building

Diagnosis & analysis

Education

Bachelor’s degree

Tools

Salesforce

Job description

As a Fixed Operations Consultant, your essential job functions will include the following:

Operational Management

• Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
• Quickly build relationships at all levels of the dealership in order to implement change.
• Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
• Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.
• Participate in regional meetings.
• Leverage Carline Specialists and other centralized resources, as needed.
• Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
• Manage all activity tracking and account information in Salesforce.
• Communicate to management as needed on dealership activity challenges.
• Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution

• Complete service lane assessments at the dealership.
• Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
• Understand and interpret dealer data in order to identify opportunities and determine action.
• Develop product screen recommendation and determine implementation strategy to meet business objectives.
• Work with dealership to establish retail pricing strategies to meet business objectives.
• Understand Dealer compensation plans and effect on offering and selling of tires and MC products.
• Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
• Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.
• Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.
• Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
• Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.

Other Duties as Assigned

Position Requirements

• Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree
• Minimum 5 years of experience in dealership or automotive service operations
• Excellent communication and facilitation skills, and attention to detail
• Ability to work in a faced paced environment
• Proficiency at intermediate level with all Microsoft Office products required
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
• Communication
• Critical Thinking
• Developing Program Champions
• Driving Change
• Initiative
• Influence
• Operational Excellence

Physical Requirements

• Standing for long periods of time
• Frequent bending, crouching, and twisting
• Lifting at least 35 pounds
• Travel required – approximately 80%

Drug Policy

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
• There will be random drug testing. Please refer to the employee handbook for further details.