Fixed Operations Consultant (Philadelphia/Baltimore)

Dealer Tire, LLC; Philadelphia (Philadelphia County); On-site; USD 71,196 - 88,842; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401k match

Job summary

Dealer Tire, LLC is seeking a Fixed Operations Consultant to drive operational excellence at partner dealerships in the United States. You’ll diagnose gaps, develop action plans, and present findings to dealership leadership to drive performance improvements.

You’ll collaborate with regional teams, implement Dealer Tire solutions, and manage activity in Salesforce while maintaining strong dealer relationships and clear communication across levels.

Qualifications

• Bachelor’s degree or equivalent work experience may be required.
• Minimum 5 years of dealership or automotive service operations experience.
• Project management experience preferred.
• Excellent communication and facilitation skills, and attention to detail.
• Ability to work in a fast paced environment.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Responsibilities

• Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans.
• Create implementation plans and present findings to dealership management.
• Build relationships at all dealership levels to implement change.
• Develop and improve operational solutions with regional managers and teams.
• Communicate analyses and strategic plans to management and operational teams.
• Submit timely update reports, itineraries and expense reports to management.

Skills

Communication

Facilitation

Attention to detail

Microsoft Office

Salesforce

Project management

Diagnostic skills

Industry knowledge

Initiative

Influence

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Who We AreWe’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!Base Pay Range:$71,196 - $88,842Targeted Annual Commission:$15,000As a Fixed Operations Consultant, your essential job functions will include the following:Operational ManagementCollaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.Quickly build relationships at all levels of the dealership in order to implement change.Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.Participate in regional meetings.Leverage Carline Specialists and other centralized resources, as needed.Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.Manage all activity tracking and account information in Salesforce.Communicate to management as needed on dealership activity challenges.Submit timely update reports, itineraries, and expense reports to management as required.Operational ExecutionComplete service lane assessments at the dealership.Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).Understand and interpret dealer data in order to identify opportunities and determine action.Develop product screen recommendation and determine implementation strategy to meet business objectives.Work with dealership to establish retail pricing strategies to meet business objectives.Understand Dealer compensation plans and effect on offering and selling of tires and MC products.Create & execute customized coaching solutions to improve dealership personnel performance across all areas.Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.Other Duties as AssignedPosition RequirementsBachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degreeMinimum 5 years of experience in dealership or automotive service operationsProject management experience preferredExcellent communication and facilitation skills, and attention to detailAbility to work in a faced paced environmentProficiency at intermediate level with all Microsoft Office products requiredMeet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet PolicyCompetencies RequiredCommunicationCritical ThinkingDeveloping Program ChampionsDiagnostic SkillsDriving ChangeIndustry/Product KnowledgeInitiativeInfluenceOperational ExcellenceTrusted AdvisorPhysical RequirementsStanding for long periods of timeFrequent bending, crouching, and twistingLifting at least 35 poundsTravel required – approximately 80%Drug PolicyDealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.There will be random drug testing. Please refer to the employee handbook for further details.Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.