Fixed Operations Consultant

Dealer Tire; Pennsylvania; On-site; USD 70,000 - 100,000; Full time

Job summary

Dealer Tire is seeking a Fixed Operations Consultant to drive operational excellence across dealership networks. You will diagnose performance issues, develop action plans, and collaborate with Account Management to implement changes that boost service lane performance.

The role requires a Bachelor's degree and at least five years in dealership or automotive service operations, with strong communication, facilitation, and Excel/MS Office capabilities to analyze data and report results.

Qualifications

• Bachelor’s degree required in Business, Sales, Marketing, Management or related field.
• Minimum 5 years of experience in dealership or automotive service operations.
• Excellent communication and facilitation skills with strong attention to detail.
• Proficiency with Microsoft Office and data analysis tools.

Responsibilities

• Collaborate with Account Management to diagnose and improve dealership performance.
• Create implementation plans and present findings to dealership management.
• Build relationships at all levels to drive adoption of changes.
• Develop and improve operational solutions with regional managers.
• Communicate analyses and strategic plans to stakeholders and drive actions.
• Participate in regional meetings and leverage centralized resources.
• Manage activity tracking and account information in Salesforce.

Skills

Excellent communication

Facilitation

Attention to detail

MS Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As a Fixed Operations Consultant, your essential job functions will include the following:

Operational Managemen

• tCollaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance
• .Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results
• .Quickly build relationships at all levels of the dealership in order to implement change
• .Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team
• .Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities
• .Participate in regional meetings
• .Leverage Carline Specialists and other centralized resources, as needed
• .Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity
• .Manage all activity tracking and account information in Salesforce
• .Communicate to management as needed on dealership activity challenges
• .Submit timely update reports, itineraries, and expense reports to management as required

.Operational Executi

• onComplete service lane assessments at the dealershi
• p.Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.
• )Understand and interpret dealer data in order to identify opportunities and determine actio
• n.Develop product screen recommendation and determine implementation strategy to meet business objective
• s.Work with dealership to establish retail pricing strategies to meet business objective
• s.Understand Dealer compensation plans and effect on offering and selling of tires and MC product
• s.Create & execute customized coaching solutions to improve dealership personnel performance across all area
• s.Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added item
• s.Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performanc
• e.Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving succes
• s.Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skill

s.Other Duties as Assi

gned
Position Require

• mentsBachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of d
• egreeMinimum 5 years of experience in dealership or automotive service opera
• erredExcellent communication and facilitation skills, and attention to d
• etailAbility to work in a faced paced enviro
• nmentProficiency at intermediate level with all Microsoft Office products req
• uiredMeet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet P
• quiredCommuni
• cationCritical Th
• inkingDeveloping Program Cha
• mpionsDiagnostic
• SkillsDriving
• wledgeInit
• iativeInf
• luenceOperational Exce

dvisor
Physical Requi

• rementsStanding for long periods
• of timeFrequent bending, crouching, and t
• wistingLifting at least 35
• poundsTravel required – approximat

ely 80%
Dru

• g PolicyDealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginni
• ng work.There will be random drug testing. Please refer to the employee handbook for further