Consumer Product Operations Specialist

3M HEALTHCARE; Kentucky; Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Dental insurance

Vision insurance

Bonus opportunities

Job summary

Dealer Tire seeks a Consumer Product Operations Specialist to lead onboarding for dealership partners, guiding transitions from legacy systems to a new e-commerce suite and coordinating across internal teams and external stakeholders.

The role requires experience with client-facing technical project management, a preference for a Bachelor’s degree, and a track record in automotive or e-commerce sectors. Remote work with travel is possible.

Qualifications

• 2+ years of experience in client-facing technical project management, digital agency operations, or e-commerce onboarding.
• Bachelor’s degree preferred; relevant professional experience considered in lieu of a degree.

Responsibilities

• Serve as the primary onboarding guide for dealership partners during the transition from legacy systems to the new e-commerce suite.
• Navigate and manage stakeholder relationships within dealerships and dealer groups to maintain alignment and momentum.
• Provide strategic consulting to dealerships and OEM partners, ensuring their operational approach aligns with long-term business goals.
• Coordinate communication between internal technical teams, field sales representatives, and external stakeholders to meet project milestones.
• Translate complex technical requirements into clear, plain-English instructions for non-technical personnel.
• Execute end-to-end technical setup for e-commerce websites, including domain management, DNS configuration, and visual quality assurance.

Skills

Project management

Client relations

E-commerce onboarding

Education

Bachelor's degree preferred

Job description

The Consumer Product Operations Specialist

Base Pay Range: $62,000 - $75,000

Responsibilities

• Serve as the primary onboarding guide for dealership partners during the transition from legacy systems to the new e‑commerce suite.
• Navigate and manage stakeholder relationships within dealerships and dealer groups to maintain alignment and momentum.
• Provide strategic consulting to dealerships and OEM partners, ensuring their operational approach aligns with long‑term business goals.
• Coordinate communication between internal technical teams, field sales representatives, and external stakeholders to meet project milestones.
• Translate complex technical requirements into clear, “plain‑English” instructions for non‑technical personnel.
• Execute end‑to‑end technical setup for e‑commerce websites, including domain management, DNS configuration, and visual quality assurance.
• Assist with and audit platform plumbing, inventory file ingestion, and complex pricing logic to guarantee data accuracy.
• Manage the setup and testing of merchant accounts and payment processors (e.g., Stripe, Braintree) to ensure secure transaction flows.
• Configure and validate third‑party integrations such as service scheduling tools for a unified consumer experience.
• Act as the primary authority for troubleshooting, identifying process gaps, and handling high‑stakes complaints.
• Build and deploy consumer‑facing promotions and pricing rules within the CMS with rigorous pre‑release testing.
• Maintain a high volume of concurrent implementations, balancing priorities and strict go‑live deadlines.

Qualifications

• 2+ years of relevant experience in client‑facing technical project management, digital agency operations, or e‑commerce onboarding.
• Bachelor’s degree preferred; relevant professional experience considered in lieu of a degree.
• Proven stakeholder relationship management, including navigating diverse client personalities.
• Industry experience in automotive, dealership, digital agency, or e‑commerce sectors.
• Basic understanding of web architecture and systems.
• Experience navigating organizational change or platform migrations in a fast‑paced environment.

Competencies

• Translate complex technical requirements into actionable instructions for partners and internal stakeholders.
• Manage high‑volume, concurrent implementations while balancing competing priorities.
• Identify and mitigate project risks related to technical configuration errors or platform transitions.
• Understand and manage relationships between domain management, DNS configuration, and data integrations.
• Provide a white‑glove experience as a primary project consultant.
• Exceptional attention to detail in configuring and testing financial workflows, payment processors, and pricing logic.
• Adapt quickly to organizational change and platform migrations in an asynchronous, remote environment.

Physical & Operational Requirements

• Primary work performed remotely; may require early mornings, evenings, or weekends.
• Travel less than 10% as needed.

Benefits

Paid time off, medical, dental, vision, and 401(k) match (50% on the dollar up to 7% of employee contribution). Commission, bonus, or profit sharing may also be included.

EEO Statement

Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portion of the same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs.