FIX Connectivity Engineer - Trading Tech Support

Selby Jennings; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Selby Jennings is seeking an early-career technologist to provide client-facing technical support for FIX connectivity, order routing, and OMS within a global electronic trading infrastructure in New York. You will help onboard new clients, troubleshoot production issues, configure trading systems, and ensure reliable connectivity across critical trading platforms.

The role emphasizes strong SQL skills, UNIX/Linux proficiency, and the ability to communicate effectively with traders, clients, and

Qualifications

• 0-2 years of experience in technical support or related role.
• Strong SQL skills and data querying to troubleshoot issues.
• Experience with UNIX/Linux command-line environments.
• Familiarity with the FIX Protocol is preferred.
• Experience with ticketing systems such as JIRA is a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication with external clients and internal stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Interest in electronic trading, financial markets, and trading technology.

Responsibilities

• Provide day-to-day support for FIX connectivity, electronic trading, order routing, and OMS inquiries.
• Investigate and resolve production issues impacting clients and trading operations.
• Support onboarding, FIX certification, and connectivity testing at session and application levels.
• Configure trading systems and connectivity settings for new client implementations.
• Translate client requirements into technical system configurations.
• Perform system, application, integration, and user acceptance testing.
• Install, configure, and troubleshoot trading and connectivity applications.
• Collaborate with traders, clients, and engineering to resolve complex issues.
• Manage incidents, enhancements, and change requests through full lifecycle.
• Maintain testing and UAT environments for ongoing development.
• Participate in initiatives to improve platform stability and client experience.

Skills

SQL querying

Unix/Linux

Analytical thinking

Communication skills

Multitasking

Tools

JIRA

FIX Protocol

Job description

Selby Jennings is seeking an early-career technologist to provide client-facing technical support for FIX connectivity, order routing, and OMS within a global electronic trading infrastructure in New York. You will help onboard new clients, troubleshoot production issues, configure trading systems, and ensure reliable connectivity across critical trading platforms.

The role emphasizes strong SQL skills, UNIX/Linux proficiency, and the ability to communicate effectively with traders, clients, and