Five9 Support Engineer

TNT Staffing; New York (NY); Hybrid; USD 69,000 - 90,000; Full time

Job summary

TNT Staffing in New York City is seeking a Five9 Support Engineer to ensure reliability of our Five9 Cloud Contact Center platform. This hands-on role covers administration, troubleshooting, and optimization, and requires collaboration with customers, carriers, network teams, and internal engineering groups.

The position is hybrid and in-person near Penn Station, offering exposure to SIP, call routing, IVR workflows, and performance improvements across the contact center environment.

Qualifications

• Experience as a Five9 Support Engineer or similar in cloud-based contact center environments.
• Strong background in SIP, call routing, integrations, and enterprise contact center technologies.
• Familiarity with Five9 administration and troubleshooting.

Responsibilities

• Provide Tier 1 and Tier 2 support for the Five9 Cloud Contact Center platform.
• Monitor platform uptime, performance, and voice quality.
• Diagnose and resolve voice, SIP, routing, and call-flow issues.
• Configure and support Five9 users, agents, campaigns, queues, and skills.
• Manage IVR workflows and call-routing strategies.
• Support dial plans and call treatment logs.
• Collaborate with customers, carriers, network teams, and internal engineering.

Skills

Five9

SIP communications

Call routing

Cloud contact center

Troubleshooting

Tools

Five9 Admin Console

IVR

Job description

Requirements

Must have

• We are looking for an experienced Five9 Support Engineer with a strong background in cloud-based telephony environments.


• We need hands-on expertise in SIP communications, call routing, integrations, and enterprise contact center technologies.


• We expect familiarity with Five9 administration and troubleshooting.


• We value candidates who can collaborate effectively with customers, carriers, network teams, and internal engineering groups.


• We are seeking someone comfortable supporting a hybrid, in-person role in New York City near Penn Station.

Responsibilities

• We provide Tier 1 and Tier 2 support for our Five9 Cloud Contact Center platform.


• We monitor and maintain platform uptime, system performance, and voice quality.


• We diagnose and resolve complex voice, SIP, routing, and call-flow issues.


• We configure and support Five9 users, agents, campaigns, queues, and skills.


• We manage IVR workflows and call-routing strategies.


• We support dial plans and call treatment logs.


• We work to optimize the platform and improve overall contact center performance.

Company

We are offering a hybrid contract opportunity in New York City, near Penn Station, for a Five9 Support Engineer focused on Five Nines Reliability and call center support. The role is hands-on and combines advanced technical support, administration, troubleshooting, and optimization for our Five9 Cloud Contact Center platform. We partner closely with customers, carriers, network teams, and internal engineering teams to resolve issues and continuously enhance service quality. The work is in person, and the hourly pay range is $50.00 to $65.00.