Five9 Support Engineer

TNT Staffing LLC; New York (NY); Hybrid; USD 69,000 - 90,000; Full time

Job summary

TNT Staffing LLC is seeking an experienced Five9 Support Engineer for a hybrid contract role in New York City near Penn Station. The role emphasizes hands-on Five9 administration, troubleshooting, and optimization of a cloud contact center platform.

Responsibilities include Tier 1/2 support, monitoring voice quality, configuring users and campaigns, and refining IVR and call routing to improve performance. Collaboration with customers, carriers, and internal teams is essential.

Qualifications

• We require hands-on Five9 cloud contact center experience.
• Expertise in SIP communications, call routing, and integrations is essential.
• Familiarity with Five9 administration and troubleshooting is expected.

Responsibilities

• Provide Tier 1 and Tier 2 support for the Five9 Cloud Contact Center platform.
• Monitor platform uptime, performance, and voice quality.
• Diagnose and resolve complex voice, SIP, routing, and call-flow issues.
• Configure and support Five9 users, agents, campaigns, queues, and skills.
• Manage IVR workflows and call-routing strategies.
• Support dial plans and call treatment logs.
• Work to optimize the platform and improve overall contact center performance.

Skills

Five9

SIP

Cloud contact center

Troubleshooting

Collaboration

Call routing

IVR

Dial plans

Tools

Five9 Administration

Job description

Requirements

Must have:

• We are looking for an experienced Five9 Support Engineer with a strong background in cloud-based telephony environments.
• We need hands-on expertise in SIP communications, call routing, integrations, and enterprise contact center technologies.
• We expect familiarity with Five9 administration and troubleshooting.
• We value candidates who can collaborate effectively with customers, carriers, network teams, and internal engineering groups.
• We are seeking someone comfortable supporting a hybrid, in-person role in New York City near Penn Station.

Responsibilities:

• We provide Tier 1 and Tier 2 support for our Five9 Cloud Contact Center platform.
• We monitor and maintain platform uptime, system performance, and voice quality.
• We diagnose and resolve complex voice, SIP, routing, and call-flow issues.
• We configure and support Five9 users, agents, campaigns, queues, and skills.
• We manage IVR workflows and call-routing strategies.
• We support dial plans and call treatment logs.
• We work to optimize the platform and improve overall contact center performance.

Company:

We are offering a hybrid contract opportunity in New York City, near Penn Station, for a Five9 Support Engineer focused on Five Nines Reliability and call center support. The role is hands-on and combines advanced technical support, administration, troubleshooting, and optimization for our Five9 Cloud Contact Center platform. We partner closely with customers, carriers, network teams, and internal engineering teams to resolve issues and continuously enhance service quality. The work is in person, and the hourly pay range is $50.00 to $65.00.