Five9 Project Engineer: Hands-On Implementations Expert

Tech Stack Advising; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Tech Stack Advising is looking for an experienced Five9 Project Engineer to join our team in a hands-on engineering capacity. You will design, configure, integrate, test, and deploy Five9 solutions in real client environments and work directly with clients throughout the project lifecycle.

You will build IVRs, routing strategies, queues, campaigns, and user configurations, and you will integrate Five9 with CRMs and other business apps.

Qualifications

• Demonstrated experience delivering multiple Five9 implementations.
• Hands-on Five9 configuration and engineering experience.
• Experience building IVRs, call flows, routing, skills, queues, campaigns, and related Five9 functionality.
• Experience integrating Five9 with CRM platforms and other apps.
• Understanding of APIs, REST/web services, JSON, and integration concepts.
• Working knowledge of VoIP, SIP, telephony, and networking concepts.
• Strong troubleshooting and problem-solving skills in a client environment.
• Ability to work directly with clients in a professional consulting setting.

Responsibilities

• Design, configure, and deploy Five9 contact center solutions.
• Build IVRs, call flows, routing strategies, skills, queues, campaigns, dispositions, and user configurations.
• Configure inbound, outbound, and blended environments.
• Implement and troubleshoot Five9 integrations with CRM and other business applications.
• Work with APIs, web services, connectors, and integration tools.
• Support Salesforce/Five9 integrations, including screen pops and data passing.
• Troubleshoot telephony, integration, configuration, network, and application issues.
• Participate in client discovery and technical design sessions.
• Provide realistic engineering estimates and manage work against project hours and milestones.
• Conduct technical testing and support client UAT.
• Support production cutovers, go-live, and hypercare.
• Create accurate technical documentation and complete knowledge transfer.

Skills

Five9 implementations

Five9 configuration

IVR design

APIs REST web services

CRM integration

VoIP networking

Client communication

Project management

Tools

Five9

Job description

Tech Stack Advising is looking for an experienced Five9 Project Engineer to join our team in a hands-on engineering capacity. You will design, configure, integrate, test, and deploy Five9 solutions in real client environments and work directly with clients throughout the project lifecycle.

You will build IVRs, routing strategies, queues, campaigns, and user configurations, and you will integrate Five9 with CRMs and other business apps.