Five-Star Spa Concierge & Guest Experience

Carneros Resort and Spa; Napa (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health and Dependent Care FSA Options

Life Insurance

Short-Term Disability

Long-Term Disability

Critical Illness Insurance

Cancer Insurance

Hospital Indemnity

Accident Insurance

Job summary

Carneros Resort and Spa in Napa, CA is seeking a Spa Receptionist to be the first contact for guests, delivering impeccable service with poise and professionalism. The role requires attention to detail, guest-centric communication, and the ability to uphold Forbes Travel Guide standards.

Responsibilities include greeting guests, managing reservations, coordinating with therapists, processing payments, and resolving issues to ensure a seamless guest journey.

Qualifications

• Experience in luxury hospitality or spa settings preferred.
• Familiarity with Forbes standards is a plus.
• Proficient with reservation systems and basic office software.
• Customer-focused, proactive, and able to multitask.

Responsibilities

• Greet guests warmly and provide information on spa services.
• Manage spa bookings, confirmations, and special requests.
• Coordinate with therapists and staff to optimize schedules.
• Process payments accurately and maintain records.
• Resolve guest concerns promptly and uphold service standards.
• Support team to ensure a seamless guest journey.

Skills

Guest service

Communication

Team player

Problem solving

Attention to detail

Professionalism

English fluency

Education

High school diploma

Tools

Reservation software

Job description

Carneros Resort and Spa in Napa, CA is seeking a Spa Receptionist to be the first contact for guests, delivering impeccable service with poise and professionalism. The role requires attention to detail, guest-centric communication, and the ability to uphold Forbes Travel Guide standards.

Responsibilities include greeting guests, managing reservations, coordinating with therapists, processing payments, and resolving issues to ensure a seamless guest journey.