Five-Star Front Desk Experience Specialist

PERG online; Tempe (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk Agent for our Tempe, AZ property. You will warmly welcome guests, assist with check-ins/outs, and guide them to amenities and local area information.

You will accurately set up guest accounts, handle folios, and resolve issues to ensure guest satisfaction. Applicants should have strong English communication, customer service experience, and the ability to work under pressure during busy periods.

Qualifications

• Clear and pleasant English communication with guests, management and staff.
• Accurate input of information into computer systems.
• Ability to work cohesively with coworkers and other departments.
• Strong numerical calculation ability for guest accounts.
• Quick, clear decision making under pressure.
• Strong organizational and follow-up skills.
• Ability to stand for the full shift.
• Prior customer service experience in hospitality.

Responsibilities

• Process guest check-ins and check-outs per SOPs.
• Listen to guest inquiries and provide appropriate responses.
• Set up guest accounts with preferences, payments, etc.
• Pre-register guests and prepare key packets.
• Communicate guest information to departments for special requests.
• Maintain confidentiality of guests and hotel information.
• Ensure security of room access and folio settlement.
• Maintain guest history and room status communications with Housekeeping.
• Document guest requests or problems and ensure resolution and satisfaction.

Skills

Communication

Data entry

Teamwork

Math calculations

Decision making

Organization

Stamina

Customer service

Foreign language (optional)

Job description

Omni Hotels & Resorts is seeking a Front Desk Agent for our Tempe, AZ property. You will warmly welcome guests, assist with check-ins/outs, and guide them to amenities and local area information.

You will accurately set up guest accounts, handle folios, and resolve issues to ensure guest satisfaction. Applicants should have strong English communication, customer service experience, and the ability to work under pressure during busy periods.