Concierge

Atrium; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Atrium seeks a friendly Concierge in New York, onsite five days a week, to welcome tenants and guests and support premium amenity operations. You will coordinate reservations, assist with events, and work closely with the Director of Events to deliver exemplary service.

Legal authorization to work in the United States is required. Ideal candidates have 1–3+ years in concierge or hospitality, strong customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• 1–3+ years in concierge, front desk, or hospitality.
• Exceptional customer service and professional demeanor.
• Strong attention to detail and multitasking in fast-paced settings.
• Effective communication and problem-solving skills.
• Ability to support events and flexible hours as needed.

Responsibilities

• Serve as primary contact for tenants, visitors, and guests.
• Coordinate reservations, room bookings, and tenant service requests.
• Maintain a polished front-of-house presence.
• Assist with event setup, guest reception, and on-site logistics.
• Support catering partners during events to ensure smooth execution.
• Oversee day-to-day operations of spaces.
• Monitor inventory of supplies and amenities, coordinating replenishment.
• Ensure compliance with building policies, safety protocols, and company standards.
• Communicate with property management, security, and maintenance teams.

Skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

Communication skills

Event support

Flexible hours

Education

Bachelor’s degree preferred

Job description

Location: New York, New York Onsite 5 days a week

Employment Type: Full-time

Compensation: $65,000-75,000

Position Overview

The Concierge serves as the first point of contact for tenants and guests, delivering exceptional hospitality and ensuring smooth day-to-day amenity operations. This role supports event execution, guest services, and collaborates closely with the Director of Events and other team members to maintain a premium tenant experience. Must be legally authorized to work in the United States.

Responsibilities

• Serve as the primary point of contact for tenants, visitors, and guests, providing courteous and solution-oriented assistance.
• Coordinate reservations, room bookings, and tenant service requests to ensure seamless experiences.
• Maintain a polished and welcoming front-of-house presence at all times.
• Assist with event setup, guest reception, and on-site logistics in collaboration with the Event Manager and Director of Events.
• Support catering partners during events to ensure smooth execution and service quality.
• Oversee day-to-day operations, ensuring spaces are clean, organized, and ready for use.
• Monitor inventory of supplies and amenities, coordinating replenishment as needed.
• Ensure compliance with building policies, safety protocols, and company standards.
• Communicate effectively with property management, security, and maintenance teams to support tenant needs.

Required Experience/Skills

• 1-3+ years of experience in concierge services, front desk operations, or hospitality environments.
• Exceptional customer service and interpersonal skills with a professional and polished demeanor.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Effective communication and problem-solving skills.
• Ability to support events and work flexible hours as needed.

Preferred Experience/Skills

• Experience in luxury or Class A office amenities.
• Familiarity with event support and hospitality-driven operations.
• Strong organizational skills and ability to manage multiple priorities.
• Collaborative mindset and comfort working in team-oriented settings.
• Knowledge of hospitality standards and guest service best practices.

Education Requirements

• Bachelor’s degree in hospitality, event management, business, or a related field preferred.
• Equivalent experience in hospitality or concierge services may be considered.
• Ongoing professional development in customer service or event management is a plus.