Five-Star Front Desk Concierge

Broadmoor Hotel, Inc.; Broadmoor (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Local discounts

Career development & training

Job summary

Broadmoor Hotel, Inc. is seeking a Front Desk Agent to provide five-star guest arrival and departure experiences. You will greet guests by name, handle check-ins/check-outs, and present Broadmoor amenities with precision.

You will coordinate with housekeeping, concierge, and management to fulfill VIP preferences, post charges, balance folios, and ensure security of transactions. A professional, flexible team player is essential.

Qualifications

• High school diploma or GED.
• Front desk or guest service experience preferred.
• Impeccable professional presentation and luxury service mindset.
• Ability to use MS Office and property management software for documentation and communication.

Responsibilities

• Greet guests by name, manage check-ins/outs, and explain Broadmoor amenities.
• Coordinate with housekeeping, concierge, and management to fulfill VIP requests.
• Post room charges, balance daily folios, and process payments securely.
• Maintain a clean, stocked Front Desk and follow Broadmoor procedures.
• Adhere to Forbes Travel Guide and AAA Five-Diamond standards and learn Broadmoor history and offerings.

Skills

Communication

Teamwork

Customer service

Emotional intelligence

Flexibility

Education

High school diploma or GED

Tools

MS Office

Property management software

Email

Job description

Broadmoor Hotel, Inc. is seeking a Front Desk Agent to provide five-star guest arrival and departure experiences. You will greet guests by name, handle check-ins/check-outs, and present Broadmoor amenities with precision.

You will coordinate with housekeeping, concierge, and management to fulfill VIP preferences, post charges, balance folios, and ensure security of transactions. A professional, flexible team player is essential.