Five-Star Front Desk Ambassador

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Omni La Mansion del Rio is hiring a Front Desk Agent to deliver a five-star welcome and departure experience. You will check guests in/out, provide resort information, handle special requests, and coordinate with Concierge and other teams to ensure seamless service.

The role requires strong English communication, accuracy in data entry, and the ability to work under pressure in a luxury hotel setting. This is an on-site position at Omni La Mansion del Rio and offers opportunities for growth

Qualifications

• Clear and pleasant verbal and written English communication with guests and staff.
• Accurate input of information into computer systems.
• Ability to work cohesively with coworkers and handle high guest traffic.

Responsibilities

• Check guests in and out per procedures and policies.
• Provide guests with information about the resort and local area.
• Prepare accurate guest folios and settle accounts at checkout.
• Handle guest requests and resolve issues to ensure satisfaction.
• Maintain confidentiality and protect guest information.

Skills

English communication

Data entry

Job description

Omni La Mansion del Rio is hiring a Front Desk Agent to deliver a five-star welcome and departure experience. You will check guests in/out, provide resort information, handle special requests, and coordinate with Concierge and other teams to ensure seamless service.

The role requires strong English communication, accuracy in data entry, and the ability to work under pressure in a luxury hotel setting. This is an on-site position at Omni La Mansion del Rio and offers opportunities for growth