Spa Operations Lead - Guest-First & Growth Ready

Pure Eco Spa; Westerly (RI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Employee discounts

Opportunity for advancement

Vision insurance

401(k)

Paid time off

Job summary

Pure Eco Spa in Westerly, Rhode Island, is seeking a motivated Spa Manager to oversee daily operations. The ideal candidate should be organized, customer-focused, and comfortable multitasking in a dynamic environment. Responsibilities include greeting customers, managing appointments, maintaining spa standards, and supporting staff. Applicants should have prior experience in spa, salon, or hospitality settings and possess strong customer service skills. The role offers growth opportunities within a team-oriented atmosphere.

Qualifications

• Previous spa, salon, retail or hospitality experience preferred.
• Strong customer service skills with a friendly and professional demeanor.
• Basic computer proficiency.
• Ability to multitask, stay organized and maintain a calm presence.
• Reliable, punctual and able to work a flexible schedule.

Responsibilities

• Warmly greet customers and ensure every guest feels welcomed and cared for.
• Book and manage appointments, including schedules with staff.
• Perform pre-shift duties to prepare the spa for daily operations.
• Ensure all spa essentials and necessities are fully stocked and maintained throughout the day.
• Support the team and maintain smooth operations during busy periods.
• Handle basic computer tasks, including scheduling software, email, and record keeping.
• Resolve computer inquiries and provide excellent customer service.
• Uphold cleanliness, organization and spa standards at all times.

Skills

Customer service

Communication

Multitask

Organization

Social Media Skills

Job description

Pure Eco Spa in Westerly, Rhode Island, is seeking a motivated Spa Manager to oversee daily operations. The ideal candidate should be organized, customer-focused, and comfortable multitasking in a dynamic environment. Responsibilities include greeting customers, managing appointments, maintaining spa standards, and supporting staff. Applicants should have prior experience in spa, salon, or hospitality settings and possess strong customer service skills. The role offers growth opportunities within a team-oriented atmosphere.