Five-Star Casino Guest Experience Associate

TWENTY NINE PALS ENTERPRISES CORPO RATION DBA SPOTLIGHT 29 C; Coachella (CA); On-site; USD 17,000 - 24,000; Part time

Job summary

Twenty Nine Palms Enterprises in Coachella, CA is seeking a part-time Customer Service role. The position focuses on delivering the Five Star Experience to guests and team members, while ensuring compliance with internal controls and safety policies.

The role requires a high school diploma and 2–3 years of related experience. Duties include guest service, cash handling, game instruction, jackpot verification, and cross-department collaboration.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Provide outstanding customer service to guests and employees.
• Deliver the Five Star Experience by following the service promise and standards.
• Instruct customers on the use of game play.
• Verify jackpot payout according to MICS standards.
• Requisition supplies and materials.
• Record transactions and prepare related reports.
• Explain and interpret house rules to patrons requesting information.
• Follow all safety policies and training requirements.

Skills

Customer service

Education

High school diploma

Job description

Twenty Nine Palms Enterprises in Coachella, CA is seeking a part-time Customer Service role. The position focuses on delivering the Five Star Experience to guests and team members, while ensuring compliance with internal controls and safety policies.

The role requires a high school diploma and 2–3 years of related experience. Duties include guest service, cash handling, game instruction, jackpot verification, and cross-department collaboration.