Fitness Studio Client Concierge (Part-Time)

SLT Group; New York (NY); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Free drop-in classes at any SLT

Drop in partnerships at NYC fitnessst

Discounts on wellness services in NYC

Retail Discount

Job summary

SLT Hudson Yards is looking for motivated, friendly staff to join our brand new studio team. You will greet clients, provide exceptional hospitality, share class information, and drive new client conversions.

Support instructors and manage studio operations, from check-ins to basic machine maintenance and inventory. This part-time, non-exempt role offers flexible shifts in a dynamic fitness environment.

Qualifications

• Must have superior customer service skills.
• Excellent interpersonal skills and a service-oriented outlook.
• Must be highly organized.
• Ability to work independently as well as on a team.
• Strong ability to communicate clearly with team members, clients and senior management.
• Must be able to move and/or lift heavy items, up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Drive new client conversion by following SLT's In Studio Sales Strategy Protocols.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Skills

Customer service

Leadership

Interpersonal skills

Organization

Communication

Teamwork

Flexibility

Tools

Mariana Tek

Job description

SLT Hudson Yards is looking for motivated, friendly staff to join our brand new studio team. You will greet clients, provide exceptional hospitality, share class information, and drive new client conversions.

Support instructors and manage studio operations, from check-ins to basic machine maintenance and inventory. This part-time, non-exempt role offers flexible shifts in a dynamic fitness environment.