Amenity Attendant

ADP, Inc.; San Francisco (CA); On-site; USD 27,552,000 - 41,328,000; Full time

Job summary

Arch Amenities Group in San Francisco is seeking an Amenity Attendant to oversee the fitness center and amenity spaces, ensuring a clean, safe, and welcoming environment while delivering outstanding guest service.

You will handle equipment setup, reservations, access control, payments, and daily operations, with opportunities to support events and towel service; CPR/First Aid preferred.

Qualifications

• High school diploma or equivalent required.
• CPR and First Aid certifications preferred.
• Experience with customer service, facility operations, reservations, retail sales, cash handling, or front desk operations preferred.
• Previous experience in fitness, recreation, hospitality, wellness, or amenity operations preferred.
• Strong interpersonal and communication skills with the ability to interact professionally with members, guests, residents, tenants, vendors, and staff.
• Ability to provide exceptional customer service in a fast-paced environment.
• Ability to maintain a professional, friendly, and service-oriented demeanor at all times.
• Basic computer proficiency and the ability to learn reservation, access control, scheduling, and point-of-sale systems.

Responsibilities

• Greet guests, explain programs and activities, provide equipment orientation.
• Monitor facility access and ensure only authorized members enter.
• Manage reservations and scheduling for fitness amenities and services.
• Process payments accurately, including cash handling and POS transactions.
• Maintain inventory of supplies and communicate restocking needs.
• Check equipment functionality and report maintenance needs.
• Respond to guest complaints promptly and professionally.
• Maintain attendance records and support rules compliance.
• Attend required meetings and trainings; include evenings, weekends, holidays.

Skills

Customer service

Facilities operations

Reservations

Cash handling

Front desk operations

Retail sales

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Reservation systems

Access control systems

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary

The Amenity Attendant is responsible for the general supervision of the fitness center and amenity spaces, ensuring a clean, safe, and welcoming environment for all guests while delivering outstanding customer service and supporting all day-to-day amenity operations.

Key Responsibilities

• Set up, maintain, and clean all fitness equipment and facility areas.
• Greet guests, explain available programs and activities, provide basic equipment orientation, and refer any training‑related questions to certified staff.
• Monitor and oversee facility access and usage, support access‑control procedures, and ensure only authorized members and guests enter the space.
• Manage reservations and scheduling for fitness amenities, programs, services, spa appointments, and personal training using approved systems.
• Process payments accurately, including cash handling, POS transactions, member purchases, and daily reconciliation.
• Maintain inventory levels of supplies and retail products; track usage, replenish stock, and communicate restocking needs to management.
• Check equipment functionality, complete daily procedures and checklists, and report maintenance needs, work orders, incidents, or accidents to the Fitness Director
• Respond to and resolve guest complaints promptly and professionally.
• Maintain accurate member attendance records and support compliance with all rules and regulations.
• Maintain staff communication logs and complete detailed shift handoffs to support operational continuity.
• Assist with special events and programs, including setup, breakdown, custodial support, and equipment movement.
• Tend to towel service for pool and fitness areas when applicable.
• Attend required meetings and trainings; maintain punctuality and adhere to scheduled work hours, including evenings, weekends, and holidays.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• CPR and First Aid certifications preferred.
• Experience with customer service, facility operations, reservations, retail sales, cash handling, or front desk operations preferred.
• Previous experience in fitness, recreation, hospitality, wellness, or amenity operations preferred.
• Strong interpersonal and communication skills with the ability to interact professionally with members, guests, residents, tenants, vendors, and staff.
• Ability to provide exceptional customer service in a fast‑paced environment.
• Ability to maintain a professional, friendly, and service‑oriented demeanor at all times.
• Basic computer proficiency and the ability to learn reservation, access control, scheduling, and point‑of‑sale systems.
• Ability to accurately process transactions, maintain records, and handle cash in accordance with company policies and procedures.
• Strong organizational skills with attention to detail and follow‑through.
• Ability to prioritize multiple tasks and adapt to changing operational needs.
• Ability to work independently and collaboratively as part of a team.
• Ability to maintain a clean, safe, organized, and welcoming environment.
• Ability to exercise sound judgment and maintain confidentiality when appropriate.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on operational needs.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff…