Fitness Receptionist

WTS Spa and Fitness; New York (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Arch Amenities Group is seeking a Fitness Front Desk Associate in Manhattan Plaza Health Club. You will greet guests and members, answer inquiries, handle payments, and maintain facility cleanliness while promoting the Arch experience.

Must be able to stand for long periods, lift up to 25 lbs, and work nights or weekends. You will communicate facility amenities to members and support program reservations as needed.

Qualifications

• High School diploma required; college degree preferred.
• Experience handling money.
• Excellent communication and customer service skills.
• Energetic, organized, and able to multitask.
• Willing to work nights, weekends, and holidays.
• Ability to stand for long periods.
• Able to lift up to 25 lbs.

Responsibilities

• Greet guests and members and answer inquiries.
• Process transactions and handle payments.
• Maintain facility cleanliness and safety.
• Develop knowledge of facility and amenities to communicate effectively.
• Enroll members in programs and make reservations for services.
• Communicate with staff; maintain records and reports.

Skills

Customer service

Communication

Organization

Team player

Professional demeanor

Verbal & written skills

Flexible schedule

Lifting ability

Flexible night/weekend shifts

Attention to detail

Education

High School diploma; college degree preferred

Job description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate. The Fitness Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Fitness Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Fitness Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Responsibilities

• Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it’s necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Additional duties as assigned.

Qualifications

• High School diploma but college degree preferred.
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Location

Manhattan Plaza Health Club

Pay Range $18.00 - $18.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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