Fitness Membership Growth Director

JCC Association of North America; West Nyack (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Lewis JCC in West Nyack, NY is seeking a self-motivated Fitness Membership Director to lead membership growth and retention. You will supervise sales associates and the member experience coordinator, partner with marketing, and develop clear plans to meet monthly targets.

This is a leadership role with a focus on customer service and fitness excellence. Strong sales background, excellent communication, and a Bachelor's degree are preferred.

Qualifications

• Minimum qualifications include a Bachelor's degree preferred.
• Proven sales experience, preferably in a membership sales capacity.
• Outstanding people skills and ability to interact professionally with internal and external constituencies of all ages and backgrounds.
• Commitment to excellent customer service.
• Strong written and oral communication skills.
• Strong organizational and administrative skills.
• Passion for fitness and wellness is a plus.

Responsibilities

• Plan and execute monthly sales targets and retention goals.
• Develop clear, consistent, and effective sales plans and strategies to meet established goals.
• Work with the marketing team to develop marketing strategies and materials to assist with sales.
• Manage a set of KPIs: prospecting, tours, referrals, etc.
• Develop prospects and generate leads for potential new members.
• Oversee the onboarding process for new members.
• Promote the JCC to the greater Rockland Community through events and outreach.
• Plan and execute membership appreciation programs and new member events.
• Promote other areas of the JCC when appropriate.

Skills

Sales experience

People skills

Communication skills

Organizational skills

Customer service

Education

Bachelor's degree preferred

Job description

Lewis JCC in West Nyack, NY is seeking a self-motivated Fitness Membership Director to lead membership growth and retention. You will supervise sales associates and the member experience coordinator, partner with marketing, and develop clear plans to meet monthly targets.

This is a leadership role with a focus on customer service and fitness excellence. Strong sales background, excellent communication, and a Bachelor's degree are preferred.