Fitness Membership Experience Specialist

24 Hour Fitness; Rohnert Park (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free gym membership

Paid time off

Medical & dental coverage

401k with match

Job summary

24 Hour Fitness is seeking a welcoming, results‑driven team member at our Rohnert Park location. You’ll greet new members, listen to their goals, and guide them toward personalized fitness options while delivering a positive, inclusive experience.

Commitment to member success is key, with responsibilities that include maintaining a clean gym, assisting guests, and supporting onboarding as they begin their fitness journey.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and connecting members with resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive environment.
• Supporting a smooth new member onboarding experience and helping members connect to fitness offerings.

Skills

Customer service

Active listening

Goal oriented

Positive attitude

Interpersonal skills

Retail sales

CPR AED certification

Job description

24 Hour Fitness is seeking a welcoming, results‑driven team member at our Rohnert Park location. You’ll greet new members, listen to their goals, and guide them toward personalized fitness options while delivering a positive, inclusive experience.

Commitment to member success is key, with responsibilities that include maintaining a clean gym, assisting guests, and supporting onboarding as they begin their fitness journey.