Fitness Manager

EōS Fitness; Phoenix (AZ); On-site; USD 58,656 - 100,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training services

401(k) with company matching

Health insurance options

Job summary

A leading fitness company in Phoenix seeks a Fitness Manager to build and oversee a Personal Training team. You will be responsible for sales growth, staff management, and ensuring a high-quality experience for members. Ideal candidates should have management and customer service experience, and a passion for fitness. Compensation ranges from $58,656 to $100,000 USD annually, with benefits including free memberships, competitive pay, and comprehensive health insurance.

Qualifications

• 2 years of management experience, preferably in fitness.
• 3-4 years of customer service experience.
• Strong communication skills, both verbally and in writing.

Responsibilities

• Achieve sales targets and membership growth.
• Hire, train, schedule, and supervise fitness staff.
• Maintain high-quality customer service.

Skills

Management skills

Customer service

Communication skills

Sales experience

Detail orientation

MS Office skills

Job description

Job Overview

Join to apply for the Fitness Manager role at EōS Fitness

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. Core values include Taking Personal Responsibility, Being Optimistic & Having Fun, Learning & Growing, Being a Team Player, and Fitting Hard To Win.

Position Purpose

Build a cohesive Personal Training (PT) team, ensure they have a healthy pipeline of clients, and that those clients and other members receive exceptional fitness experience.

Responsibilities

• Achieve sales targets month-over-month, driving membership growth and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation.
• Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience.
• Hire, train, schedule, and supervise staff members, including Personal Training Managers, Assistant Fitness Managers and Personal Trainers.
• Manage payroll for Assistant Fitness Managers and personal trainers to ensure team members are paid correctly and on time.
• Communicate goals, expectations, and procedures to department leaders and staff, ensuring everyone understands their roles.
• Ensure all fitness staff have appropriate certifications (CPR, First Aid, personal trainer certifications).
• Provide constructive feedback to staff using clear, specific language to highlight strengths and improvement areas.
• Maintain high-quality customer service by addressing member concerns, managing inquiries, and resolving issues promptly.
• Engage members in a friendly, approachable manner, actively listening to needs and concerns, and providing helpful responses.
• Ensure compliance with health and safety regulations, maintaining proper certifications and safety protocols.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Communicate calmly and clearly with staff and members during emergencies or disruptions, providing necessary instructions and updates.

Qualifications

• 2 years of management experience; fitness/personal training management is a plus.
• 3-4 years of customer service experience.
• Personal Training sales experience is highly preferred.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills with people at all levels.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Embrace our Core Values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Must have valid PT certification.
• Previous sales experience required.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, reading reports from a computer database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Compensation

$58,656—$100,000 USD

Benefits

• Highly energetic and collaborative team.
• Management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, merchandise, supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program, and even Pet Insurance.
• 401(k) + company matching.
• Personal education growth options with Sophia Learning.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. EEO is The Law. We participate in the government eVerify program. Accessible application assistance is available; please contact Recruiting Help Line at 619.467.4283 for details.