Fitness Manager

EōS Fitness; Phoenix (AZ); On-site; USD 58,656 - 60,008; Full time

Benefits offered by this job

Free membership for you and plus one family member

Discounted Personal Training

401(k) + Company matching

Job summary

A leading fitness organization in Phoenix is seeking a Fitness Manager to lead the personal training team, drive sales, and ensure exceptional member experiences. The ideal candidate has management experience, customer service skills, and a passion for fitness. You'll support staff training, client retention, and membership growth while maintaining a motivating atmosphere. This role comes with competitive compensation, including bonuses and a comprehensive benefits package.

Qualifications

• 2 years of management experience; fitness/personal training management is a plus!
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.

Responsibilities

• Achieve sales targets month-over-month.
• Hire, train, schedule, and supervise staff members.
• Ensure high-quality customer service by addressing member concerns.

Skills

Management experience

Customer service experience

Sales experience

Strong communication skills

MS Office skills

Education

Personal Trainer certification

Job description

Join to apply for the Fitness Manager role at EōS Fitness.

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be an A Team Player, and Fight Hard To Win.

Position Purpose

Build a cohesive Personal Training (PT) team, ensuring a healthy pipeline of clients, and that those clients and other members receive an exceptional fitness experience.

Responsibilities

• Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation.
• Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience.
• Hire, train, schedule, and supervise staff members, including Personal Training Managers, Assistant Fitness Managers and Personal Trainers.
• Manage the payroll process for Assistant Fitness Managers and personal trainers to ensure team members are paid correctly and in a timely manner.
• Effectively communicate goals, expectations, and procedures to the other department leaders and staff members, ensuring everyone understands their roles and responsibilities.
• Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, personal trainer certifications.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications

• 2 years of management experience; fitness/personal training management is a plus!
• 3-4 years of customer service experience.
• Personal Training sales experience is highly preferred.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Strong communication skills, both verbally and in writing, for interacting with members, personal training clients, employees, management, and vendors.
• Excellent MS Office skills.
• Embrace our Core Values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Must have valid PT certification.
• Previous sales experience required.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Eligible For Additional Compensation Inclusive Of

• Variable income opportunities including commission and bonus
• Post training increase

Salary Pay Range: $58,656—$60,008 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

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