General Manager

Retro Fitness LLC; Cambridge (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Retro Fitness LLC is seeking a General Manager to lead daily gym operations, drive performance across Fitness, Sales, Marketing and IT support functions, and ensure an outstanding member experience.

The successful candidate will coordinate departments, manage staff, and uphold brand standards while focusing on growth, retention and financial targets in a fast-paced health club environment.

Qualifications

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.

Responsibilities

• Coordinate club support functions across Fitness, Sales, Marketing, Accounting, IT.
• Resolve member complaints efficiently following club procedures.
• Maintain a professional, welcoming atmosphere and ensure service quality.
• Ensure the club meets brand standards for cleanliness, maintenance, safety and security.
• Oversee payroll and general/administrative expenses.
• Lead staff meetings to train and maintain a high-performing team.

Skills

Management experience

Excellent communication

Organizational skills

Leadership skills

Administrative skills

Customer service skills

Computer skills

Education

4-year college degree preferred or related business experience

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Position Title

General Manager

Job Description

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

Reports To

Owner

Experience Requirements

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.

Skill Requirements

• Excellent written and verbal communication
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Professional Responsibilities

Operations

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
• Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
• Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists, logs, and cleaning checklist.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Keep current in knowledge of key competitors.
• Perform brand excellence reviews.
• Communicate and implement club policies and procedures to employees.

Personal Training

• Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
• Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
• Oversee PT manager in ensuring all components of departmental objectives are satisfied.

Sales

• Achieve desired revenue goals in the following profit centers:
  • Membership
  • Training
  • Retail & Merchandising
• Monitor flagged check-ins to increase revenue and reduce collections.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
• Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
• Demonstrate an ability to increase revenue per member.

Compensation Structure

• Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:
  • Average annual EFT
  • Shop Score Goal
  • Delinquency Collection Goal

Equal Opportunity Employer

Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.