General Manager

Retro Fitness; Cambridge (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Retro Fitness is seeking a General Manager to oversee daily club operations, lead a motivated team, and ensure premier member experiences. The GM will drive financial targets in the annual budget, coordinate across departments, and uphold brand standards for service, cleanliness, and safety.

The role requires 3-5+ years of management experience and a 4-year degree or equivalent business experience, with strong leadership and communication skills to guide staff and improve performance.

Qualifications

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.
• Excellent written and verbal communication and leadership skills are essential.

Responsibilities

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, IT.
• Resolve member complaints efficiently following club procedures.
• Promote a professional, welcoming atmosphere and maintain brand standards of cleanliness and safety.
• Track opening/closing checklists and maintain payroll and expenses within budget.
• Lead daily to monthly staff meetings to train and motivate a high performing team.
• Drive membership, training, and retail revenue with proactive sales and service.
• Oversee PT manager and ensure departmental objectives are met.

Skills

Excellent written and verbal comm.

Strong organizational skills

Strong leadership skills

Strong administrative skills

Strong customer service skills

Strong computer skills

Education

4-year college degree preferred or related business experience

Job description

Job Description

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Position Title

General Manager

Job Description

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The General Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members’ needs.

Reports to

Owner

Experience Requirements

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.

Skill Requirements

• Excellent written and verbal communication
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Professional Responsibilities

Operations

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
• Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
• Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists, logs, and cleaning checklist.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Keep current in knowledge of key competitors.
• Perform brand excellence reviews.
• Communicate and implement club policies and procedures to employees.

Personal Training

• Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
• Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
• Oversee PT manager in ensuring all components of departmental objectives are satisfied.

Sales

• Achieve desired revenue goals in the following profit centers:
  • Membership
  • Training
  • Retail & Merchandising
• Monitor flagged check-ins to increase revenue and reduce collections.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
• Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
• Demonstrate an ability to increase revenue per member.

Compensation Structure

• Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:
  • Average annual EFT
  • Shop Score Goal
  • Delinquency Collection Goal

*Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.