Fitness Equipment Support Specialist

Core Health & Fitness; Vancouver (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Core Health & Fitness is seeking a Customer Support Technician to provide technical telephone, chat and email support for end-user customers, ensuring satisfaction and loyalty through superior service.

The role involves troubleshooting fitness equipment, improving service quality metrics, up-selling parts and service agreements, and creating field service cases. Local candidates preferred; HS diploma required; CRM and MS Office skills beneficial.

Qualifications

• Excellent technical troubleshooting ability.
• Excellent mechanical reasoning ability.
• Excellent customer interaction skills.
• Sense of urgency and ownership.
• Must have excellent attendance.
• Ability to work well in a team environment.
• Proficient with MS Suite; CRM experience a plus.
• High school diploma or AA preferred.

Responsibilities

• Answer technical questions and troubleshooting service-related activities on fitness equipment for customers.
• Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including telephone and chat response time, time to resolve an issue, and timely closure of cases.
• Generate revenue by up-selling parts and service agreements.
• Create field services cases.
• Support and manage special projects.
• Assist in input to knowledge base (problem/solution) system.
• Demonstrate high levels of organization and timeliness in all forms of internal and external responsiveness.

Skills

Technical troubleshooting

Customer interaction

Teamwork

Sense of urgency

Organization

Education

High school diploma

AA preferred

Tools

MS Office

CRM experience

Job description

Core Health & Fitness is seeking a Customer Support Technician to provide technical telephone, chat and email support for end-user customers, ensuring satisfaction and loyalty through superior service.

The role involves troubleshooting fitness equipment, improving service quality metrics, up-selling parts and service agreements, and creating field service cases. Local candidates preferred; HS diploma required; CRM and MS Office skills beneficial.