Field Service Technician - New Haven, CT (60895)

Paycom; Vancouver (WA); Hybrid; USD 39,000 - 41,000; Full time

Job summary

Core Health & Fitness is seeking a Junior Field Service Technician for Devens/Groton, MA. This entry-level role inspects, services, and completes basic repairs on Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler products.

You will develop customer satisfaction through accurate maintenance and helpful support, with travel up to 25%. Requires a high school diploma or equivalent, 1–2 years’ customer-facing technical experience, and valid driver’s license.

Qualifications

• High school diploma or equivalent.
• College/Tech degree in related field preferred.
• Additional training in commercial fitness industry or combination of education and experience preferred.
• Minimum 1–2 years’ experience in a customer facing technical support or service role.

Responsibilities

• Conduct weekly inspections at Key Account locations and make repairs/adjustments as needed.
• Accepts, schedules, and completes work orders within 48 hours.
• Inspects equipment during visits to Key Accounts and documents Service Reports.
• Follow testing procedures; service and maintain Core Health & Fitness products at customer locations.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Communicate product performance feedback to the Director of Services.

Skills

Fitness industry knowledge

Technical problem solving

Hand tools proficiency

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

College/Tech degree in related field

Training in commercial fitness industry

Tools

Microsoft Office Suite

Salesforce

Job description

Job Details:

Level: Experienced, Job Location: Remote Office - Remote, WA 98683, Position Type: Full Time, Salary Range: $28.00 - $30.00 Hourly, Job Category: Installation - Maint - Repair, At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax, Core Fit Collective and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our community. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

We are looking for a Junior Field Service Technician - Devens/Groton, MA to join our growing organization!

General Position Summary

Under the direction of the Regional Field Supervisor, this entry level position as a Junior Field Service Technician is responsible for inspecting, servicing and completing basic repairs on all products in the Core Health and Fitness family. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary inspections, maintenance and repair of all brands. Duties include performing basic service work, assist with new product installations, weekly inspections of equipment for Key Accounts; along with timely and accurate documentation of work performed. Instill customer confidence in Core Health and Fitness products by providing service and maintenance parallel with friendly and knowledgeable customer support.

Education

• High school diploma or equivalent
• College/Tech degree in related field preferred
• Additional training in commercial fitness industry or combination of education and experience preferred.

Experience

• Minimum of 1-2 years’ experience in a customer facing technical support or service roll required.
• Basic knowledge of mechanical/technical problem solving
• Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
• Excellent written and oral communication skills with attention to detail.
• Working knowledge of Microsoft Office Suite and similar communication related software.
• Ability to learn Sales Force software.
• Working knowledge of fitness industry preferred.

Other Requirements

• Valid driver’s license with acceptable driving record
• Background Screening with a successful outcome
• Ability to drive a pickup truck and small work van
• Ability to travel outside the regular service area domestically up to 25%.

Responsibilities

• The primary role of this position is to conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed.
• Accepts, schedules, and completes work orders within 48 hours.
• Inspects all equipment during specified visits to Key Accounts.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Follow testing procedures accurately.
• Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Communicates information regarding product performance and relays field feedback to Director of Services.
• Ability to understand technical documentation.
• Possess basic mechanical aptitude.
• Inspect newly installed equipment on site where necessary.
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
• Must attend the required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment.
• Ability to maintain/maintenance a company vehicle and park in a safe location.
• Ability submit expense reports and other paperwork ON TIME
• Safety is everyone’s responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk.
• Service Techs are required to provide basic hand tools.

Customer Service

• Strong organizational, communication, problem solving, and analytical skills.
• Log all service reports immediately upon completion.
• Discuss new products with customers.
• Keep Sales informed of upcoming purchases or needs customers are planning.
• Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty Product to customer throughout day-to-day activity.

Skills

• Basic knowledge of the fitness industry
• Basic knowledge and experience in technical and mechanical problem solving.
• Advanced knowledge of the use of hand tools
• Ability to recognize and solve problems in a timely manner.
• Ability to embrace deadlines.
• Strong sense of urgency to achieve a high percentage of goals.
• Willing to assist teammates when needed.
• Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors.
• Contributes to a positive working environment.
• Demonstrates effective interpersonal, verbal, and written communication skills.
• Ability to be consistently accurate.
• Unwavering attention to detail and commitment to world-class quality
• Able to follow tasks to completion in a timely manner without sacrificing quality in doing so.
• Skilled in planning, organization, and establishing multiple priorities for work assignments.

Job Specific Competencies

• Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Dependability- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Problem Solving/Analysis - Breaks down problems into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Working Conditions/Physical Demands

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require: Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Lifts and carries items weighing up to 50 pounds on a regular basis and 70 pound or more on occasion. Walking and Standing - Requires moving around Requires corrected vision and hearing to normal range Requires working under stressful conditions or working irregular hours Requires driving to customer locations in company vehicle. Able to walk/run/lift to test equipment for issues and when work is completed to test unit. Ability to use standard hand tools like wrenches, screw drivers, ratchets, drills, voltmeter, etc.

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in a field-based environment. Involves frequent interaction with internal and external customers.

Travel throughout designated geographical area by company owned vehicle. Domestic travel up to 25% Work on-site at customer location. Be dressed appropriately with protective gear that is required for each site.

Position Status:

• Level: Staff
• FLSA: Non-Exempt
• Supervises: N/A

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at [e-mail] and direct assistance will be provided.