FITNESS DESK RECEPTIONIST

mcrhotels.com; Fort Worth (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Fort Worth is seeking a Fitness Desk Receptionist to provide exceptional service to members and guests. Responsibilities include managing check-ins, maintaining a clean fitness center, and ensuring a welcoming environment. Ideal candidates will have strong communication skills and prior customer service experience. Comprehensive health benefits and retirement options are offered.

Benefits

Health Insurance

Paid Time Off

401(k) with Match

Hotel Room Discounts

Employee Assistance Programs

Qualifications

• Must be eligible to work in the U.S.
• Current CPR/AED/First Aid certification required.
• Previous hospitality or customer service experience preferred.

Responsibilities

• Greet and engage members and guests with friendliness.
• Monitor gym entrance and ensure adherence to rules.
• Maintain cleanliness and organization of the facility.

Skills

Communication

Problem-Solving

Organizational Skills

Education

High School Diploma

Job description

American Airlines Hotel, Fort Worth, Texas, United States of America

Job Description

Posted Tuesday, May 13, 2025 at 5:00 AM

The Fitness Desk Receptionist at American Airlines – The Landing at Skyview 6 is responsible for delivering a first-class fitness experience by greeting members and guests to ensure their experience is memorable. Operational duties include maintaining a clean and organized fitness center and ensuring a safe environment for all members.

Responsibilities

• Serve as an initial point of contact and communication hub for members, guests, and teammates.
• Monitor gym entrance and exit, ensuring adherence to rules and policies.
• Greet and engage members and guests with friendliness and professionalism.
• Assist guests with facility inquiries and provide guest passes.
• Handle member and guest check-ins, account inquiries, and registration processes.
• Manage paperwork related to memberships, waivers, and releases.
• Monitor check-ins for delinquent accounts, collect balances, and update member info.
• Notify management of any issues requiring escalation.
• Answer phones promptly and redirect calls appropriately.
• Maintain knowledge of hotel information, promotions, and local area details.
• Record issues and relevant information in the communication logbook.
• Complete shift checklists and duty responsibilities.
• Inspect courts and facilities daily for maintenance needs.
• Maintain cleanliness and organization of the facility and equipment.
• Enforce all policies and report accidents or unsafe conditions.
• Keep inventory of supplies and order replacements as needed.
• Assist in preparing and presenting special events.
• Perform administrative tasks related to facility operations.
• Assist with additional duties to ensure smooth operations.

Requirements

• Must be eligible to work in the U.S.
• High School Diploma or equivalent required.
• Current CPR/AED/First Aid certification required.
• Ability to work collaboratively and communicate effectively with diverse groups.
• Availability to work a flexible schedule including weekdays, weekends, and holidays.
• Ability to stand for long periods; occasional walking, bending, and lifting up to 25 lbs.
• Previous hospitality or customer service experience preferred.
• Strong problem-solving and organizational skills.
• Adherence to uniform and appearance standards.

Benefits

Comprehensive health benefits after 30 days, including vision, health insurance, HSA, FSA, disability, and life insurance. Paid time off after 90 days, including personal, sick, and holiday days. Retirement plans after 6 months, including 401(k) with match and Roth 401(k). Additional perks include hotel room discounts, credit union membership, employee assistance programs, and weekly payroll.

About Us

MCR is the 3rd-largest hotel owner-operator in the U.S., with a portfolio of 148 hotels across 37 states. Founded in 2006, MCR employs over 7,000 team members and has received multiple awards for excellence and innovation in hospitality.

What We Offer

• Weekly pay
• Paid time off
• Retirement options
• Health, dental, and vision insurance (available after 30 days)