Fitness Coach & Member Experience Specialist

Supreme Fitness Group; Cambridge (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free Black Card membership

Career growth

Merchandise discounts

Medical & 401k benefits

Movie/theme park discounts

Job summary

Supreme Fitness Group in Central Square, Cambridge, MA is hiring a part-time Fitness Instructor to guide members, run the PE@PF program, and assist at the front desk. The role includes member consultations, demonstrations of proper equipment use, and maintaining a clean, welcoming club environment.

Qualifications include an active Fitness Trainer certificate, strong customer service, and reliability. Benefits and career growth opportunities are provided.

Qualifications

• Previous Fitness Trainer/Instructor experience preferred.
• Nationally Certified Training Certificate required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service; interact professionally with members and coworkers.
• Strong listening and problem-solving skills.
• Demonstrate diplomacy in all interactions with appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
• Consult with members regarding fitness goals and instruct them on how to properly and safely use the equipment.
• Help promote the Judgement Free Zone by connecting with members on the club floor while upholding policies.
• Walk all fitness areas to ensure a great member experience; address issues quickly.
• Create bi-weekly updates consisting of a variety of exercises.
• Meet class requirements based on club size and member traffic.
• Respond to member questions and concerns promptly; escalate to management as needed.
• Assist in front desk activities: answer phones and help callers.
• Check members in, sign up new members, and give tours.
• Update member accounts as needed.
• Maintain club cleanliness: sanitize equipment and spa amenities.
• Walk club areas, fix safety issues, and address cleanliness concerns.
• Ensure restrooms are clean, stocked, and clutter-free.

Skills

Fitness trainer

Customer service

Punctuality

Reliability

Positive attitude

Communication

Empathy

Problem solving

Diplomacy

Listening

Education

Nationally Certified Training Certificate

High School diploma/GED

Job description

Supreme Fitness Group in Central Square, Cambridge, MA is hiring a part-time Fitness Instructor to guide members, run the PE@PF program, and assist at the front desk. The role includes member consultations, demonstrations of proper equipment use, and maintaining a clean, welcoming club environment.

Qualifications include an active Fitness Trainer certificate, strong customer service, and reliability. Benefits and career growth opportunities are provided.