Fitness Club Operations Manager

Planet Fitness; Seaford (DE); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

PTO for all employees

401K with employer match

Health insurance options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners seeks a Club Manager to oversee daily club operations and drive member experiences that create Raving Fans. You will lead a team of servant leaders under the Senior General Manager, ensuring financial and service goals are met.

You will recruit, train, and manage staff, supervise payroll, and ensure a safe, welcoming environment for members and staff, while also driving membership sales and community outreach.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Management experience through Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members.

Responsibilities

• Ensure club is fully staffed and team performs to NFP standards, including recruitment and staffing.
• Consistently achieve monthly goals and KPI targets.
• Provide exceptional customer service and create a welcoming environment.
• Manage club labor and payroll accuracy, scheduling shifts efficiently.
• Maintain club cleanliness, safety, and pass BER inspections.
• Coach staff, implement policies, and handle performance issues as needed.
• Drive membership sales and participate in community outreach.
• Develop and mentor staff through training and development.

Skills

Customer service

Leadership

Team management

Microsoft Suite

Education

High school diploma or GED

Tools

Microsoft Office

Job description

National Fitness Partners seeks a Club Manager to oversee daily club operations and drive member experiences that create Raving Fans. You will lead a team of servant leaders under the Senior General Manager, ensuring financial and service goals are met.

You will recruit, train, and manage staff, supervise payroll, and ensure a safe, welcoming environment for members and staff, while also driving membership sales and community outreach.