Fitness Club Operations Lead — Member Experience

Planet Fitness; Delran Township (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Planet Fitness in Delran Township is seeking an Assistant Manager to help oversee gym operations and deliver an exceptional Judgement Free member experience while supporting club profitability.

You will recruit and train staff, supervise front desk operations, handle member inquiries and tours, and ensure cleanliness and safety. Strong customer service, leadership and basic computer skills are essential.

Qualifications

• Superior customer service skills, preferably in fitness.
• Experience as a Member Service Representative at Planet Fitness.
• Strong supervisory, diplomacy and listening abilities.

Responsibilities

• Assist in recruiting, hiring and developing staff.
• Maintain welcoming atmosphere and ensure excellent customer service.
• Assist with staff management and scheduling.
• Oversee member service, check-ins, tours and sign-ups.
• Ensure cleanliness and maintenance of the facility.
• Assist in tracking statistics and inventory and budget adherence.
• Provide backup support for absent employees.

Skills

Customer service

Staff supervision

Diplomacy

Active listening

Microsoft Suite

Education

High school diploma/GED

CPR Certification

Job description

Planet Fitness in Delran Township is seeking an Assistant Manager to help oversee gym operations and deliver an exceptional Judgement Free member experience while supporting club profitability.

You will recruit and train staff, supervise front desk operations, handle member inquiries and tours, and ensure cleanliness and safety. Strong customer service, leadership and basic computer skills are essential.