Fitness Club Customer Service Rep: Growth Path

Planet Fitness; Folsom (PA); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay increases

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness is hiring a Customer Service Representative for the first shift at a Planet Fitness location in Woodlyn, PA. Starting pay is $11 per hour with hourly increases at 180 days, 1 year, and every 6 months after the first year.

Responsibilities include greeting members, answering phones, processing sign-ups, promoting PE@PF classes, and maintaining a clean, safe club environment. High school diploma preferred; must be 18+ and able to use a computer.

Qualifications

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests, ensuring a Judgement Free experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Computer skills

Education

High school diploma/GED

Job description

Planet Fitness is hiring a Customer Service Representative for the first shift at a Planet Fitness location in Woodlyn, PA. Starting pay is $11 per hour with hourly increases at 180 days, 1 year, and every 6 months after the first year.

Responsibilities include greeting members, answering phones, processing sign-ups, promoting PE@PF classes, and maintaining a clean, safe club environment. High school diploma preferred; must be 18+ and able to use a computer.