Fitness Center GM: Lead Ops, Growth & Member Experience

Plus One, an Optum Company; Santa Clara (CA); Presencial; USD 33 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan with HRA/HSA

Dental and Vision coverage

401(k) Retirement Plan

Life Insurance

Disability Insurance

Paid parental leave

Free fitness facility memberships

Wellness rewards program

CPR/AED certifications

Resumo da oferta

Plus One, an Optum company, seeks a General Manager to lead a high-profile fitness center in Santa Clara, CA. You will oversee operations, staffing, revenue, expenses and marketing, acting as a liaison between the company and clients while maintaining visibility with staff and members.

The role emphasizes leadership, program implementation, coaching, budgeting, and ensuring excellent customer service. Prior corporate fitness experience and CPR/AED certification are preferred.

Qualificações

• Bachelor’s degree with 2–3 years of management experience.
• Ability to multi-task and manage time effectively.
• Experience hiring, coaching, training and developing team members.
• Knowledge of budgeting, forecasting and strategic planning.
• Prior experience in corporate fitness or spa setting.
• CPR/AED and First Aid certifications.
• Proficient with Microsoft Office and finance/payroll systems.

Responsabilidades

• Provide leadership to set the tone and personality of the site by making it a motivating and engaging place to work.
• Implement programs and marketing for member engagement.
• Take responsibility for primary human capital responsibilities, such as hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating team members.
• Respond to members’ feedback and concerns in a timely and professional manner while providing excellent customer service.
• Provide recurring reports to your direct leadership.
• Ensure that your team is providing gold-standard customer service and programming.
• Encourage professional development for your team and enhance retention.
• Implement and follow policies and procedures.

Conhecimentos

Leadership

Multi-tasking

Time management

Problem solving

Team development

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

Payroll systems

Descrição da oferta de emprego

Plus One, an Optum company, seeks a General Manager to lead a high-profile fitness center in Santa Clara, CA. You will oversee operations, staffing, revenue, expenses and marketing, acting as a liaison between the company and clients while maintaining visibility with staff and members.

The role emphasizes leadership, program implementation, coaching, budgeting, and ensuring excellent customer service. Prior corporate fitness experience and CPR/AED certification are preferred.