Fitness Center GM & Member Experience Lead

Plus-One,-An-Optum-Company-; Eden Prairie (MN); Vor Ort; USD 33.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health plan (HRA/HSA)

Dental & Vision

401(k)

Life Insurance

Disability

Paid parental leave

Paid time off

Wellness rewards

Free gym memberships

24/7 support

Discounts

Inclusion council

Free professional development

Discounted certifications

Free CPR/AED certs

Employee referral program

Zusammenfassung

Plus One, an Optum company, is seeking a reliable General Manager to lead a high-profile fitness center in Eden Prairie, MN. You will oversee operations, staff, revenue and expenses, and marketing, serving as liaison between the company and clients.

The role emphasizes leadership, program promotion, budgeting and strategic planning, with a focus on member engagement and exceptional customer service. You will maintain a strong on-site presence with your team and members.

Qualifikationen

• A bachelor’s degree, with two to three years of management experience.
• Ability to multi-task, and to execute time management, problem-solving, organization and follow-up skills.
• Ability to hire, coach, train and develop team members.
• Knowledge of financial reporting, such as budgeting, forecasting and strategic business planning.
• Prior experience in a corporate fitness or spa setting.
• Current CPR/AED and First Aid certifications.
• Competence with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance and payroll systems.

Aufgaben

• Provide leadership to set the tone and personality of the site by making it a motivating and engaging place to work.
• Implement product capabilities, programs and marketing for member engagement.
• Take responsibility for primary human capital responsibilities, such as hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating team members.
• Respond to members' feedback and concerns in a timely and professional manner while providing excellent customer service.
• Provide recurring reports to your direct leadership.
• Ensure that your team is providing gold-standard customer service and programming.
• Encourage professional development for your team and enhance retention.
• Implement and follow policies and procedures.

Kenntnisse

Leadership

Multi-tasking

Hiring & coaching

Time management

Problem solving

Ausbildung

Bachelor's degree

Management experience 2–3 years

Tools

Microsoft Office

Payroll systems

Finance systems

Jobbeschreibung

Plus One, an Optum company, is seeking a reliable General Manager to lead a high-profile fitness center in Eden Prairie, MN. You will oversee operations, staff, revenue and expenses, and marketing, serving as liaison between the company and clients.

The role emphasizes leadership, program promotion, budgeting and strategic planning, with a focus on member engagement and exceptional customer service. You will maintain a strong on-site presence with your team and members.