FIT Supervisor

SANMINA-SCI TECHNOLOGY INDIA PRIVATE LIMITED; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Savings plan

Paid holidays and PTO

Job summary

Sanmina Corporation in San Jose, CA, is seeking a skilled IT Service Desk Manager to oversee daily tasks related to Service Requests and projects. You will guide the Field IT team, manage staffing, and ensure adherence to IT policies, with a focus on timely ticket resolution and customer support.

The role requires a Bachelor’s degree in IT and 3+ years of corporate IT experience, plus strong communication skills for interactions with customers and management.

Qualifications

• Bachelor’s degree in IT or related field.
• 3+ years of professional experience in a corporate IT environment.
• Experience in managing a large IT department or function.
• Able to communicate effectively with customers, peers and management.

Responsibilities

• Supervise a high volume of Help-desk Tickets.
• Review and manage the help-desk system for Field IT Tickets and projects.
• Ensure compliance with Corporate IT policies and procedures.
• Approve vacation and sick-time requests and manage staffing accordingly.
• Prepare and present annual performance evaluations for direct reports.
• Develop and track targets for Technical Support Specialists.

Skills

Staff supervision

Help-desk management

Strong communication

IT concepts & metrics

Education

Bachelor’s degree in IT

Tools

Help desk software

IT tracking systems

Job description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose

Manage daily tasks as they relate to Service Requests, projects and other business-critical activities. Escalate appropriately urgent issues, business requests, and production issues. Handle staffing including hiring, vacation, and sick time of employees. Direct Field IT team to utilize skill sets most efficiently.

Nature Of Duties & Responsibilities

• Supervise high volume of Help-desk Tickets.
• Review and manage help-desk system in regards to Field IT Tickets, Work Requests, training, multiple on-going projects and managerial support, including weekly and monthly reporting responsibilities.
• Ensure the compliance of Corporate IT policies and procedures.
• Approve employee vacation and sick-time requests and accommodate staffing accordingly.
• Prepare and present annual performance evaluations on all direct reports.
• Develop and track Technical Support Specialists targets to ensure corporate goals are met.
• Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures.

Education & Experience

• Bachelor’s Degree in a field related to Information Technology
• 3+ years of professional experience in a corporate environment
• Strong foundation in large scale Information Technology department
• General knowledge of the manufacturing process
• Effective oral and written communications skills in dealing with customers, associates and internal and external management of all levels

Sanmina is an Equal Opportunity Employer

Salary Range(annual): $90,000 - $ 100,000

Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.