FIT Supervisor

Sanmina; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

Sanmina Corporation is seeking an experienced IT leader to manage daily tasks related to service requests and projects, and to direct the Field IT team to use skills efficiently.

The role handles staffing, vacation, and sick time, and requires collaboration across levels while aligning with corporate IT policies. A Bachelor’s Degree in IT and 3+ years in a corporate environment are required.

Qualifications

• Bachelor’s Degree in a field related to Information Technology.
• 3+ years of professional experience in a corporate environment.
• Effective oral and written communication skills in dealing with customers and management.

Responsibilities

• Supervise a high volume of Help‑desk Tickets.
• Review and manage help‑desk system and field IT tickets, work requests and reporting.
• Ensure compliance with Corporate IT policies and procedures.
• Approve staffing, vacations, and sick-time requests.
• Prepare and present annual performance evaluations for direct reports.
• Develop and track targets to meet corporate goals.

Skills

Communication skills

Staff management

Help desk

IT leadership

Project coordination

Education

Bachelor's Degree in Information Technology

Job description

Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, it provides end‑to‑end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose

Manage daily tasks as they relate to Service Requests, projects and other business‑critical activities. Escalate appropriately urgent issues, business requests, and production issues. Handle staffing including hiring, vacation, and sick time of employees. Direct Field IT team to utilize skill sets most efficiently.

Nature Of Duties & Responsibilities

• Supervise a high volume of Help‑desk Tickets.
• Review and manage help‑desk system in regards to Field IT Tickets, Work Requests, training, multiple on‑going projects and managerial support, including weekly and monthly reporting responsibilities.
• Ensure compliance with Corporate IT policies and procedures.
• Approve employee vacation and sick‑time requests and accommodate staffing accordingly.
• Prepare and present annual performance evaluations for all direct reports.
• Develop and track Technical Support Specialists targets to ensure corporate goals are met.
• Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures.

Education & Experience

• Bachelor’s Degree in a field related to Information Technology.
• 3+ years of professional experience in a corporate environment.
• Strong foundation in a large‑scale Information Technology department.
• General knowledge of the manufacturing process.
• Effective oral and written communication skills in dealing with customers, associates and internal and external management of all levels.

Sanmina is an Equal Opportunity Employer.

Salary Range (annual): $90,000 – $100,000

Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, company‑paid holidays and paid time off (PTO) for vacation and/or personal business, and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.