FIT Supervisor

Sanmina Corporation; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Savings plan

Paid holidays

Paid time off

RSU eligibility

Discretionary bonus

Job summary

Sanmina Corporation in California is seeking an IT Service Manager to oversee daily tasks related to service requests, projects, and critical activities. You will escalate urgent issues and coordinate with the Field IT team to utilize skills efficiently.

The role involves staffing including hiring, vacation, and sick time, plus preparing annual performance evaluations for direct reports, and ensuring compliance with corporate IT policies. Competitive total rewards and benefits are provided.

Qualifications

• Bachelor's degree in information technology or related field.
• At least 3 years of professional IT experience in a corporate environment.
• Strong understanding of a large-scale IT department and manufacturing processes.
• Excellent written and spoken communication with internal and external stakeholders.

Responsibilities

• Supervise high volume help-desk tickets and support requests.
• Review and manage help-desk systems and reporting on projects and staff.
• Ensure compliance with corporate IT policies and procedures.
• Approve vacation/leave and manage staffing accordingly.
• Prepare and present annual performance evaluations for direct reports.
• Develop metrics and targets for Technical Support Specialists.
• Maintain familiarity with IT concepts, metrics, tools, and procedures.

Skills

Communication skills

IT operations

Staff management

Education

Bachelor's Degree in IT or related field

Job description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose

Manage daily tasks as they relate to Service Requests, projects and other business-critical activities. Escalate appropriately urgent issues, business requests, and production issues. Handle staffing including hiring, vacation, and sick time of employees. Direct Field IT team to utilize skill sets most efficiently.

Nature of Duties & Responsibilities

• Supervise high volume of Help-desk Tickets.
• Review and manage help-desk system in regards to Field IT Tickets, Work Requests, training, multiple on-going projects and managerial support, including weekly and monthly reporting responsibilities.
• Ensure the compliance of Corporate IT policies and procedures.
• Approve employee vacation and sick-time requests and accommodate staffing accordingly.
• Prepare and present annual performance evaluations on all direct reports.
• Develop and track Technical Support Specialists targets to ensure corporate goals are met.
• Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures.

Education & Experience

• Bachelor's Degree in a field related to Information Technology
• 3+ years of professional experience in a corporate environment
• Strong foundation in large scale Information Technology department
• General knowledge of the manufacturing process
• Effective oral and written communications skills in dealing with customers, associates and internal and external management of all levels

Sanmina is an Equal Opportunity Employer

Salary Range (annual): $90,000 - $100,000

Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, company paid holidays and paid time off (PTO) for vacation and/or personal business and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.